Account Manager

Due to expansion in our European business we are looking for a new colleague to join our highly skilled hardworking and friendly team in London. We work on a hybrid basis blending time at the Stepstone Group offices with working from home.  

Reporting to the Director Customer Success UK & EMEA the Account Manager is responsible for maintaining relationships with Appcast clients managing their recruitment advertising spend and helping them maneuver and operate through Appcasts software solutions and managed service offerings. This position will manage a portfolio of client accounts building their expertise of client recruitment marketing needs and becoming an extension of their team. The Account Manager will work with clients to leverage Appcasts data and strategic capabilities to deliver the results serving internally as the clients advocate and externally as the clients true partner.  

Job Responsibilities

• Build and maintain strong meaningful relationships with clients as their main point of contact advocate and partner.  
• Own a portfolio of client accounts gain a deep understanding of each clients desired outcomes and work with internal partners to drive the clients desired KPIs and outcomes. 
• Track and manage client advertising spend on a daily weekly and monthly basis proactively identifying budget issues and proposing solutions to clients. 
• Perform complex data analysis derive insights and present reports to clients in a way that builds partnership and an understanding of the value Appcast delivers their organization on a regular cadence which may include but is not limited to weekly status update meetings and quarterly business reviews. 
• Partner cross-functionally with the product and development teams to investigate bugs and technical issues and solve for client facing issues whilst building technical understanding of Appcasts product suite. 
• In partnership with Sales and Strategy develop a deep understanding of the recruitment marketing media landscape to deliver a multi-channel recruitment strategy to achieve client goals.    
• Empower clients with the education and information they need to successfully understand campaigns and data within the Appcast platform including keeping clients up to date with product enhancements changes or technical issues. 
• Exceed client expectations for customer service in every client interaction by overcommunicating and overdelivering in response to client inquiries. 
• Lead quarterly business reviews including data collection interpretation storytelling and presentation. 

Qualifications :

• Professional experience in roles that require problem solving on behalf of a client preferably in a technical environment. 
• Experience working collaboratively and creatively to solve complex problems approaching and maintaining a solutions-oriented mindset through resolution.  
• Adept at cross team collaboration specifically the ability to leverage technical platforms share data and communicate information that promotes cross-functional problem solving. 
• Excellent written and verbal communication skills and the ability to communicate via multiple technical platforms (slack Jira Microsoft teams). 
• Experience crafting analytical presentations with an emphasis on analytical storytelling. 
• Possesses excellent organizational prioritization and follow up skills. 

Education and Experience

• 3 years of work experience preferably in an industry related account management and/or customer success role 
• Professional experience in the software industry in sales account management or technical roles is highly valued. 
• Bachelors degree or equivalent experience  

Travel Requirements

• The role will require travel within the UK and Europe to see prospects and customers as dictated by business needs and overseas travel to North America for internal company meetings.   
• A current passport is required.  

Supervisory Responsibilities 

• This position has no supervisory responsibilities. 

Additional Information :

• Were the best at what we do.Were the global leader in programmatic recruitment advertising. With advanced technology unmatched market data and a team of the industrys best recruitment marketers. 
• We have an amazing culture driven by great people.Headquartered in Lebanon N.H. with offices in the U.S. Canada and Europe Appcast is part of the Stepstone group. To better understand our company culture readOur Storyand check outWorking at Appcaston our website.  
• We take care of our employees.Were dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks fun gatherings delicious food and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines. 

Appcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work :

No

Employment Type :

Full-time