Executive, Customer Support

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing support resolution on customers concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers use of our data and tools through specialty expertise engagement and solutions; and serves as a liaison between the Commercial team Quality Assurance and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform working together with Global Customer Service Center
• Working with Customer Service Lead Product Leader and Customer Success team in building a client communication on Product Enhancement Universe Update & Delivery Details
• Build upload and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customers usage and adoption
• Achieve competency in Microsoft Dynamics manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network driving NIQs bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

Qualifications :

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you and that motivates you to take initiative and continue seeking a streamlined approach. Embracing utilization of digital and cloud services. Youre always looking for whats next. 

• Bachelor Degree from all backgrounds
• Fresh graduate or with up to 1 year of experience in relevant field which required communication and analytical skills (e.g. account management client servicing business/ market analyst etc.)
• A candidate who is intrigued about working in the leading global information and measurement company
• Proficient in Microsoft Office applications 
• Good communication and visualization skills interested in storytelling techniques
• Business English knowledge both verbal and written
• Additional Asian language skills is an advantage
• Ability to work independently and in a team within a virtual environment
• Open for change integrity & client centric mindset
• Knowledge of the Consumer-Packaged Goods (CPG) industry 
• Knowledge of research techniques and methodologies would be an advantage. 
• Excellent analytical skills 
• Excellent communication skills and presentation skills 
• An ability to work independently and in a team. 
• Good interpersonal skills are a must. 
• Fluent in spoken and written English.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time