System Administrator 1st Level Support (fmd)

Vienna - Austria

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

At foodora we dont just deliver food we deliver great experiences. Behind every smooth order is a strong tech backbone and thats where you come in: were looking for a System Administrator / 1st Level IT Support to join our IT Service Delivery team in this role youll keep our IT services running smoothly resolve complex technical issues and support modern collaboration as well as video and audio conferencing solutions for onsite and remote eventsdriving the technology behind one of the worlds leading online food delivery platforms.

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate closely with infrastructure and senior IT team members on projects process improvements and automation

Qualifications :

At least 1-2 years of experience in helpdesk or 1st-level support with hands-on experience managing Windows and macOS workstations and endpoint devices
Strong troubleshooting skills for hardware and enterprise IT software
Practical experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting rooms or auditoriums
Ability to work independently and own issues end-to-end
High service orientation and excellent customer support mindset
Strong communication skills in English and German (written and verbal)

Nice-to-have:

Experience using JIRA & Confluence
Configuration management through MDM deployments
Administration of JAMF Intune Slack and Google Workspace
Basic IT networking knowledge
Experience with identity and access management via SailPoint IIQ and Okta

Additional Information :

What we offer:

Professional diversity a culture of genuine collegiality and a motivated team you can learn from and be inspired by.
A highly varied responsible role in a successful fast-growing international company.
An excellent learning curve in a collaborative environment with no limits on ideas.
A comprehensive benefits package including regular team events foodora meal allowance MyClubs flexible working hours and much more.
Based on full-time employment (38.5 hours per week) we offer a gross annual salary starting at 48000 depending on your qualifications and experience

We are looking forward to your application!

Remote Work :

Employment Type :

Full-time

At foodora we dont just deliver food we deliver great experiences. Behind every smooth order is a strong tech backbone and thats where you come in: were looking for a System Administrator / 1st Level IT Support to join our IT Service Delivery team in this role youll keep our IT services running sm...

Provide onsite and remote IT support (Windows/Mac accounts workstations software setup).
Diagnose and resolve incidents across hardware software networking printers and audio/visual setups.
Manage IT assets and deployments (MDM: JAMF Intune) access management (Okta SailPoint IIQ) and contribute to governance/compliance.
Ensure smooth onboarding and offboarding and maintain KPIs/SLAs for IT service performance.
Collaborate closely with infrastructure and senior IT team members on projects process improvements and automation

Qualifications :

At least 1-2 years of experience in helpdesk or 1st-level support with hands-on experience managing Windows and macOS workstations and endpoint devices
Strong troubleshooting skills for hardware and enterprise IT software
Practical experience with enterprise-grade AV systems (e.g. Logitech Poly Crestron) in large meeting rooms or auditoriums
Ability to work independently and own issues end-to-end
High service orientation and excellent customer support mindset
Strong communication skills in English and German (written and verbal)

Nice-to-have:

Experience using JIRA & Confluence
Configuration management through MDM deployments
Administration of JAMF Intune Slack and Google Workspace
Basic IT networking knowledge
Experience with identity and access management via SailPoint IIQ and Okta

Additional Information :

What we offer:

Professional diversity a culture of genuine collegiality and a motivated team you can learn from and be inspired by.
A highly varied responsible role in a successful fast-growing international company.
An excellent learning curve in a collaborative environment with no limits on ideas.
A comprehensive benefits package including regular team events foodora meal allowance MyClubs flexible working hours and much more.
Based on full-time employment (38.5 hours per week) we offer a gross annual salary starting at 48000 depending on your qualifications and experience

We are looking forward to your application!

Remote Work :

Employment Type :

Full-time

Key Skills

Active Directory
VMware
Computer Networking
Microsoft Windows Server
Solaris
Windows
Linux
SAN
Shell Scripting
System Administration
Dns
CentOS

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About Company

Delivery Hero

As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more

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