Front Office Agent (FMX)

Our Front Office Agents will be the first point of contact with the Hotels Guests greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotels continuing effort to deliver outstanding guest services.

Main activities

Administering all Front Office operations such as guests registration (check-in/check-out) room inventory and availability communicating timely especially with Maintenance and Housekeeping colleagues according to the Hotels SOPs :

• Meeting and greeting VIPs and guests pre-empting and responding to guest inquiries requests and issues in a timely friendly and efficient manner and resolving guest concerns
• Managing inbound and outbound e-mails and administrative work
• Reporting immediately every potential or lodged complaint to the Front Office Manager or to the Head of Concierge
• Adopting up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Keeping high knowledge of Hotel products services facilities events pricing and policies and knowledge of the local area and events
• Completing audit procedures
• Responding to emergencies including medical incidents fire alarms and any disturbances in a calm and efficient manner
• Ensuring full and constant compliance with the Hotel standards and Health&Safety procedures
• Collaborating with local law enforcement and emergency services when necessary.

Qualifications :

• Experience as receptionist in structured hotels with standards knowledge
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and employees at all levels
• Problem solving especially in high-pressure situations
• Good proficiency in using hotel management softwares and MS Office
• Bachelors degree in Hospitality Management or foreign languages is highly preferred
• Advanced level of English and Italian and any extra european language. 
• Ability to communicate in Chinese Arabic or Russian is also valued.
• Available for shifts during the weekends and holidays and some nights in rotation
• Legal right to work in Italy.

Additional Information :

• A competitive package (base salary and yearly bonus) 

• Medical Insurance integrating Collective Labor Agreement one and extended to the family 

• Ticket Restaurant 

• Annual leave 

• ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. 

Remote Work :

No

Employment Type :

Full-time