Cluster Front Office Manager
Share
Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
As the Cluster Front Office Manager at LUURA you are responsible for overseeing front office operations across multiple properties ensuring a seamless and exceptional guest experience from arrival to departure. You lead coach and develop the front office team drive operational excellence maintain high standards of service and collaborate closely with Reservations Housekeeping Concierge Sales Revenue and other departments to optimize guest satisfaction and revenue performance.
This role requires leadership operational expertise and the ability to manage multiple teams across properties while maintaining a consistent LUURA standard of service.
Key Responsibilities
- Lead train and mentor the front office teams across LUURA building a guest-focused professional and motivated team culture.
- Oversee all front office operations including guest check-in/check-out concierge services guest inquiries billing and room assignments.
- Ensure all guests are welcomed warmly and receive timely accurate and personalized service.
- Monitor and maintain operational standards ensuring adherence to SOPs brand standards and health & safety regulations.
- Collaborate with Reservations Revenue Management Sales F&B Spa and Housekeeping to ensure smooth daily operations and maximize revenue opportunities.
- Manage staffing schedules team performance and workflow to optimize service efficiency during peak periods.
- Ensure all front office systems PMS and reporting tools are accurately maintained and that team members are fully trained.
- Handle escalated guest concerns or complaints promptly and professionally ensuring resolution that aligns with LUURA standards.
- Analyze front office performance guest feedback occupancy and revenue data to identify opportunities for process improvement and operational efficiency.
- Implement SOPs training manuals workflow processes and quality standards across the front office department.
- Promote upselling opportunities for rooms packages F&B and spa services at check-in check-out and guest interactions.
- Maintain professional appearance demeanor and communication standards for yourself and the front office team.
- Ensure smooth coordination with night audit concierge and security teams for 24-hour operational excellence.
- Monitor and manage guest satisfaction metrics service recovery and team accountability.
- Maintain a professional appearance demeanor and communication at all times.
- Adhere to LUURA standards SOPs and company policies in all booking activities.
Qualifications :
Who Were Looking For
- Bachelors degree in Economics Social Studies Tourism or a related field
- Minimum 23 years experience in a similar Front Office managerial role preferably in multi-property or cluster operations.
- Experience in pre-opening hotels will be considered as a strong plus.
- Excellent knowledge of PMS guest service systems front office procedures and revenue management principles.
- Mandatory proficiency in English (both written and spoken); additional language skills are an advantage.
- Ability to manage multiple properties prioritize tasks and drive operational excellence.
- Strong problem-solving and conflict-resolution abilities.
- Professional proactive and collaborative approach able to work closely with cross-functional teams.
- Experience implementing SOPs improving workflows and ensuring process compliance.
- Eligible to work in an EU country.
- Flexible reliable and capable of managing peak periods and complex operational demands
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
