Community Engagement Manager

About Elevate Eyecare

Elevate Eyecare is a growing network of independent optometry practices built on a simple belief: local eyecare elevated. We partner with doctors and teams to preserve what makes each practice unique while providing the resources support and expertise needed to grow and thrive.

Our approach is patient-first community-centered and deeply rooted in the neighborhoods we serve. The Marketing team plays a critical role in bringing this vision to life by helping our practices stay visible trusted and meaningfully connected to their local communities.

Position Summary

The Community Engagement Manager plays a vital role within the Elevate Eyecare Marketing team focused on strengthening our local presence across all markets. This role owns the execution of community-based marketing effortsincluding local events sponsorships partnerships and reputation managementensuring our practices remain visible relevant and connected at the community level.

This is a highly execution-focused role that blends local marketing strategy with hands-on coordination. The Community Engagement Manager serves as the primary owner of community and event-related requests submitted through our ticketing system managing projects from intake through completion. Success in this role means organized workflows strong local relationships and consistent on-brand community engagement that directly supports practice growth.

Key Responsibilities

Community Strategy & Local Marketing Execution

• Develop and execute local community engagement initiatives aligned with Elevate Eyecares brand marketing goals and individual practice needs
• Identify markets requiring increased local visibility and proactively source opportunities to strengthen community presence
• Ensure all community marketing efforts feel authentic localized and reflective of each practices identity

Ticketing Requests & Workflow Management

• Own intake and management of all community marketing event and sponsorship requests submitted through the company ticketing system
• Triage prioritize and track requests across multiple markets ensuring timelines deliverables and expectations are clearly communicated
• Coordinate cross-functionally with Creative Digital and Operations teams to move requests from submission to execution
• Maintain clear documentation follow-up and status updates to ensure timely and consistent delivery

Event Planning Coordination & Execution

• Serve as the primary owner for planning and executing community events sponsorship activations and outreach initiatives
• Manage logistics including timelines vendors signage promotional materials and on-site needs
• Attend and support key events as needed representing Elevate Eyecare with professionalism and warmth
• Oversee event-related inventory and assets in collaboration with the Creative team

Sponsorships Advertising & Partnerships

• Research evaluate and manage local sponsorships advertising opportunities and community partnerships
• Build and maintain relationships with chambers of commerce nonprofits schools and local organizations
• Act as a community ambassador for Elevate Eyecare across markets

Reputation & Social Engagement

• Manage and respond to Google and Yelp reviews in alignment with brand guidelines and patient-first values
• Monitor and respond to social media inboxes and community messages in a timely thoughtful manner
• Collect photos videos and stories from events and community activations to support social and marketing content

Data Reporting & Optimization

• Track community engagement initiatives sponsorships event outcomes and reputation metrics
• Manage event and sponsorship budgets in coordination with the Marketing team
• Provide insights and recommendations to improve execution prioritization and local marketing impact over time

What Success Looks Like

Within the first 612 months this role successfully manages a steady flow of community and event-related requests executes well-organized local activations across markets and builds trusted relationships within key communities. Practices feel supported events run smoothly tickets are managed efficiently and Elevate Eyecare consistently shows up as a visible engaged and patient-focused local partner.

Qualifications

• Bachelors degree in Marketing Communications Public Relations Business or related field (or equivalent experience)
• 35 years of experience in community marketing local marketing event coordination or partnership management
• Strong organizational skills with experience managing multiple projects timelines and markets simultaneously
• Comfort working within ticketing systems or structured intake workflows
• Excellent interpersonal and communication skills both written and in person
• Experience managing online reviews and community-facing communication
• Willingness to attend and support local events and travel occasionally

Why Join Elevate Eyecare

• Be part of a mission-driven organization rooted in local care and community connection
• Make a tangible impact at the community level across diverse markets
• Collaborate with a growing supportive Marketing team
• Help elevate local eyecare through meaningful well-executed community engagement

Required Experience:

Manager