Insights Analyst, Digital Inclusion

Department:Mobilefor Development

Team:Digital Inclusion Insights (Connected Women & Connected Society)

Location:London(hybrid working)

Position type:Fixed Term Contractuntil March 2027;Full-Time

What the hiring manager says

This role presents an excellent opportunity for someone passionate about using data to drive impactful change. Mobileremainsthe primary and often only way people access the internet providing them access to life-enhancing opportunities but access is unequal. Through a data-driven approach the Insights Analyst in the Digital Inclusion team will support research projects that measure and address gaps in mobile access and use across low- and middle-income countries (LMICs) particularly among women and the underserved. This role will suit someone with a strong quantitative background looking to gain experience in the international development sector. The Digital Inclusion team and the GSMA more broadly are diverseenergisedand collaborative.

Emma Catalfamo Senior Insights Manager Connected Women

About the Team

GSMA Mobile for Development (M4D) is a dedicated global team within the GSMA which brings together our mobile operator members tech innovators the developmentcommunityand governments to prove the power of mobile in emerging markets.

The GSMAs Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet focusing on underserved population groups in developing markets. For more information please visit the GSMA Connected Society website at: Connected Women works with mobile operators and their partners to address the barriers to women accessing and using mobile internet and mobile money services. For more information please visit the GSMA Connected Women website at: theRole

The Insights Analyst will take a data-driven approach to answering questions and sharing insights about digital and financial inclusion in low- and middle-income countries. The role sits across both the Connected Women and Connected Society teams. Responsibilities will include:

• Reportingto the Senior Insights Manager supporting them where needed with their work including contributing to the set-up and analysis of GSMAs Consumer Survey

• Sharing findings from analysis and research in a way that is compelling and easy to understand for a range of stakeholders through in person or virtual presentationsreportsand blogs

• Providing advisory support to mobile operators in low- and middle-income countries toassisttheir efforts to reach the underserved

• Identifyingvettingand mining publicly available sources of data and intelligence on digital and financial inclusion in low- and middle-income markets to support the team with data and insights e.g. GSMA Intelligence data Gallup After Access Facebook Audience InsightsPewand Findex

• Working closely with the wider Connected Women Connected Society and M4D team including responding to ad-hoc requests for data and analysis

• Involvement in a range of insights projects with diverse methodologies (including qualitative quantitative research and data analysis) when

• Working effectively across the GSMA including working closely with the Mobile Money team on projects that cut across programmes

About You

You will have a strong analytical and quantitative skillset and be enthusiastic about applying these skills in an international development role. Prior experience in international development telecoms or consulting is valuable but not essential.

We welcome applications from individuals with the following demonstrated qualifications and skills:

• Excellent quantitative analytical skills including the ability to generate frameworks and structured analysis from abstract requests

• Strong excel skills are essential

• Knowledge of statistics or econometrics and experience using SPSS Stata or similar statistical software or a demonstrated ability toquickly and independently learn new analytical tools is essential for the role

• Excellent communicator able to express complex or commercial issues in plain language without losing the important points. Fluent and compelling written and oral communications skills particularly in English. Other language skills (especially French) are desirable but not essential

• Experience working with extremely large datasets

• Either existing competency in big data analysis tools such as Python or R or a demonstrated ability toquickly and independently learn new programming languages and analytical toolsis desirable

• Demonstrated interest in or familiarity with the mobile for development sector and/or working in emerging markets (especially for mobile operators) is also desirable

• A self-starter highly motivated to develop initiatives and drive them through to completion whois able towork independently with an entrepreneurial creative can-do orientation

• Conscientious with high personal standards and attention to detail

• A team player happy to work in a matrixed environment or large multi-disciplinary groups to support and input into their work

• Excellent cultural awareness and a desire to work with teams around the world

• Willingness to travel internationally including toemergingmarkets

• Experience of/genuine interest in both the commercial and social benefits that are presented by reducing gaps in mobile access and use

• Existing authorisation to work in the UK is essential

AboutyourSkills

The key skills for this role are:

• Analysis It is essential to have excellent quantitative analysis skills including the ability to generate frameworks and structured analysis from abstract requests. The Analyst musthave experience working withvery largedatasets andbe skilled in Excel and SPSS or a similarbig data analysis tool orstatistical software(e.g. Python R Stata)with a demonstrated ability toquickly and independently learn new analytical tools. A knowledge of statistics or econometricsis essential as well.

• Communication The Analyst must be an excellent communicator with a particularly strong ability to translate complex or commercial issues into plain language without losing important points of the message. Fluent and compelling written and oral communication skills in English are essential and knowledge of another language (especially French) would be a plus.

• Delivery The Analyst will need to have strong delivery skillsin order tomanage multiple pieces of work in an organised andtimelymanner. The ideal candidate is a self-starter motivated to develop initiatives and drive them through to completion and isconscientious with high personal standards and a strong attention to detail.

• Agility The Analyst must be able to work independently with an entrepreneurial creative can-do attitude. It will be essential to be comfortable working across different projects and sets of data simultaneously and producing insights that are relevant fordifferent typesof audiences.

• Teamwork The Analyst must be a team player happy to work in a matrixed environment or large multi-disciplinary group. Cultural awareness and an ability and desire to work with teams from across the world is important.