Community Program Manager Pokémon GO (CDMX)

We believe that Pokémon GO is a game best experienced together and in the real world and the striking growth of our Community Ambassador program suggests that our players feel similarly! Were looking for a Community Program Manager to help support and grow community-focused programs by championing our community this role youll help develop processes and find operational efficiencies which enable smooth day-to-day operations of our community programming. Youll also play a pivotal role in the organic growth of the program by managing inbound applications and onboarding community Ambassadors. If youre passionate about bringing people together and thrive in a collaborative fast-paced environment that requires you to balance multiple projects at once wed love to hear from you. Join us in shaping the future of real-world gaming communities!

Responsibilities

• Drive and manage the full lifecycle of the Community Ambassador Program application and onboarding processes including proactively identifying and sourcing new high-potential communities.
• Independently manage the day-to-day operations of the Community Ambassador Program serving as the primary point of contact for inquiries proactively soliciting and synthesizing community feedback and owning official communications to keep the community informed.
• Take ownership of the daily operations and strategic alignment of all community programs ensuring efficiency scale and clear connection to broader strategic goals and key performance indicators (KPIs).
• Develop maintain and own comprehensive documentation and standard operating procedures (SOPs) for community programs and communication strategies.
• Strategically source and curate high-quality user-generated content from a wide range of diverse communities to directly support and influence marketing campaigns and creative design efforts.
• Serve as a key collaborator with cross-functional team members and stakeholders consistently providing reliable attendance and active participation in meetings representing the community programs perspective.

Qualifications

• At least 3 years of progressive experience in community management program management or event planning preferably within the gaming industry. (Significant and proven volunteer experience leading large complex communities gaming guilds or similar groups with demonstrable impact may be considered)
• Demonstrated ability to quickly master and implement new tools technologies and processes with deep operational proficiency in Discord CRMs and advanced features of Google Sheets or similar data management platforms.
• Expert-level nuanced knowledge of Pokémon Pokémon GO and the dynamics of adjacent gaming and fan communities. (In-depth knowledge of current gaming and community trends including emergent platforms and technologies is highly preferred)
• Advanced ability to engage and manage diverse global audiences fostering an inclusive welcoming and high-quality user experience.
• Exceptional attention to detail advanced time management skills and the proven ability to effectively manage multiple complex projects simultaneously under pressure.
• Flexibility and willingness to work non-traditional and on-call hours as required to support global events and critical activations.
• Proven ability to thrive in a fast-paced hybrid work environment effectively manage high-stress situations and demonstrate high adaptability in tackling practical problems and dynamic situations with minimal advance notice.
• Extensive experience working on and leading initiatives within cross-functional teams demonstrating superior written and verbal communication skills including effective asynchronous interaction and documentation.
• Fluent in both English and Spanish written and verbal capable of drafting high-stakes professional communications and complex program documentation in both languages.

Plus if...

• Youve managed brand ambassadors (or been one).
• You have successfully launched run or moderated a Discord server with thousands of active participants.
• You have experience with project management tools (e.g. Asana Trello).

About Us

Scopely is a global interactive entertainment and mobile-first video game company home to many top award-winning experiences such as MONOPOLY GO! Star Trek Fleet Command Stumble Guys MARVEL Strike Force and Yahtzee With Buddies among others.

Scopely creates publishes and live-operates immersive games that empower a directed-by-consumer experience across multiple platforms--from mobile web PC and beyond.

Founded in 2011 Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Companys Worlds Most Innovative Companies Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia EMEA and North America and is home to many internal game development teams referred to as Scopely Studios with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion and is now an independent subsidiary of Savvy.

For more information on Scopely visit: