Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: London UK
Hybrid
Full-time
Role Summary
Were looking for a highly talented Customer Success Manager to join our fastgrowing team and take ownership of customer onboarding growth and retention in the SMB vertical. You will help our customers reach their strategic goals expand their business potential and advocate for their needs internally. This role is ideal for someone with a strong background in Customer Success Account Management or Business Development who thrives in a dynamic customercentric environment.
What Youll Do
- Build and strengthen longterm customer relationships to maximize adoption retention and growth while proactively reducing churn.
- Support clients in defining their business goals and achieving them through our products and solutions.
- Serve as a trusted point of contact for customer inquiries ensuring seamless communication with Customer Support.
- Partner with Marketing to develop compelling case studies user stories and testimonials.
- Collect customer insights and collaborate with Product teams to influence the product roadmap.
- Contribute to improving Customer Success best practices identifying operational gaps and enhancing workflows.
- Conduct regular client interactions at multiple levels including Csuite and prepare executivelevel QBRs.
- Develop meaningful relationships across your portfolio ensuring longterm customer value and satisfaction.
Who You Are
- Bachelors degree preferably in Business Communications or a related field.
- 2 years of experience in Customer Success Key Account Management or similar clientfacing roles.
- Customercentric mindset with strong empathy and a deep understanding of customer needs.
- Excellent organizational skills with the ability to manage multiple accounts and ensure timely followup.
- Strategic thinker who can connect business drivers understand the bigger picture and identify growth levers.
- Strong interpersonal and communication skills with the ability to influence internal teams and engage client stakeholders.
- Proactive ownershipdriven and comfortable operating in fastchanging environments.
- Analytical mindset with the ability to translate insights into action
- Additional languages are a plus.
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
In today’s borderless digital world, Payoneer enables millions of businesses and professionals from more than 200 countries and territories to connect with each other and grow globally through our cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solu ... View more
