Process Associate Customer Service Representative onsite Richardson TX

Richardson, TX - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Associate Customer Service Representative

In this role Representative responsible for addressing clients concerns promptly and effectively ensuring their satisfaction. Will also assist in resolving past due accounts contributing to improved financial outcomes.

Responsibilities

Should be able to work in blended environment catering both Inbound & Outbound Calls.

Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

Ensure that the account becomes current & provide solution to keep it current for long term.

Willing to take additional training as suggested by management.

Excellent customer service negotiation and communication skills with the ability to recognize and support the specific needs of the most vulnerable customers/businesses.

Qualifications we seek in you!

Minimum Qualifications

Good Attendance Record

Good written and verbal communication skills

With high level of confidentiality and professionalism

Basic/Good Computer Skills

Basic knowledge in MS Word & Excel

Willing to rotate shifts and weekly offs

Open and receptive to feedback

Ability to work in a fast-paced environment where standards of quality and timelines are established.

High on integrity to ensure compliance.

Ability to work on a team.

Preferred Qualifications/ Skills

With BPO or contact center experience

Must be amenable to work onsite DFW Site (Richardson TX)

Assertive and confident

Strong negotiation skills

Problem solver with procedure driven judgment to find the best solution.

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

The approximate annual base compensation range for this position is 19.00 per hour.. The actual offer reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicants experience knowledge skills and abilities; geographic location; and internal equity

Location-based Roles Richardson TX area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship

status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Job

Process Associate

Primary Location

Richardson TX

Schedule

Full-time

Education Level

Bachelors / Graduation / Equivalent

Job Posting

Mar 7 2025 4:28:40 PM

Unposting Date

Apr:59:00 PM

Master Skills ListOperations

Job CategoryFull Time

Required Experience:

Ready to shape the future of workAt Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global ...