Regional Manager
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Achievement of set KPIs for the Region through the leadership of Operations Managers
Create a Succession Plan for the Region
Responsible to build and maintain relationships with Top 20 key customers in region
Daily delivery of the Operations Strategy Exceptional Customer Service Experience through intelligent management of resources and optimal processes and systems
Negotiating and implementing Annual Price Increases as per the SLA and Sectorial Determination
Identify and conclude upsell opportunities within the customer portfolio
Responsible for retention of customer portfolio within set KPIs
Ensure on-time Consumable Stock delivery for every site
Managing the Repairs and Maintenance of equipment within contractual terms at every site
Accountable for all Assets within the Region
Manage bad debt within the portfolio to ensure 90 days is less than 5 % of the total portfolio debtors book
Manage the portfolios debtor days to be below 30 days.
Manage all cost lines in line with budget for the region
Analyse Contract Profitability Report Monthly and resolve non-profitable sites for the Region
Recruitment:
Follow the recruitment process to fill all vacant positions timeously
Payroll:
Authorising dummy payroll monthly and ensuring 100% accuracy and in line with budgeted as well as contractual wages.
Staff Attendance:
Ensure 100% Staff attendance at all sites through critical management of permanent and temporary staff to meet Customer SLA
Leave Management:
Management of Leave within set parameters of Leave Provision through proper human resource planning
Staff morale and motivation:
Maintain a high level of staff morale and motivation at all times through reward and recognition regular communication
Meet with on-site staff at least once a month to identify their challenges needs and address concerns
Training and Development:
Staff to receive relevant training to perform their function at all times. Identify Talent in line with succession planning.
Discipline:
Ensuring that all employees adhere to the companys code of conduct handle all disciplinary matters per the companys disciplinary code and procedure.
Health & Safety:
Ensure compliance to Health and Safety requirements for all sites
Update H & S files on-site regularly
Incident Reporting and Investigation
Minimum Requirements
Business Management degree or equivalent
5-8 years experience in senior management role in the Cleaning or similar service industry
Strong motivational and leadership skills
Customer-centric focus
Excellent financial skills Budgeting Cost Management and EBITDA analysis
Strong Project Management Skills
Must have strong organisational skills and evidence of operating well within a team
Strong leadership skills and ability to deliver results through people management
An innovative approach to problem-solving and strong analytical skills
Strong interpersonal skills with a focus on building rapport with customers
Strong knowledge of the Health and Safety Act of 1993 Incident investigation and reporting
Advanced Microsoft skills must be competent in Microsoft Word Excel PowerPoint and Outlook
Excellent verbal and written business communication skills
Required Experience:
Manager
Key Skills
- Time Management
- area management
- Financial Concepts
- Management Experience
- Profit & Loss
- Microsoft Powerpoint
- Operations Management
- LIHTC
- Budgeting
- Leadership Experience
- Property Management
- Supervising Experience
About Company
We form strategic partnerships with our clients to integrate people, places, processes, and tech for facilities management, cleaning solutions, and more.
