AI and Automation Associate (Legal)

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Department:

Legal

Job Summary

About I Will Solicitors Ltd:

I Will Solicitors Ltd is a subsidiary of Wahed. It specialises in the field of private client work (Wills inheritance tax planning probate trusts Court of Protection and related work). I Will Solicitors Ltd is regulated by the Solicitors Regulation Authority and are dedicated to providing specialist quality advice to our clients. We specialise in helping our clients with the drafting of Shariah-compliant Islamic Wills in the UK.

Job Brief:

As a AI and Automation Associate (Legal) you will be the central engine for operational excellence and innovation within Waheds. This is a unique opportunity to move beyond executing tasks and become a strategic builder working directly with the Compliance to identify and solve our most pressing challenges. You will have the autonomy to design build and deploy intelligent automation solutions across Customer Service Marketing Compliance and Internal Operations. If you are a curious and driven problem-solver passionate about using technologyfrom SQL and scripting to AI and LLMsto create significant business value this role will provide a unique platform for you to make an outsized impact and accelerate your career.

Job Description

Enhance Customer & Marketing Operations

Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
Automate the aggregation and review of marketing metrics competitor campaign analysis and content topic research to improve team productivity and campaign effectiveness.

Automate Core Business Operations

Develop and maintain automated scripts and workflows for routine data tasks including compliance reporting internal client reporting and daily reconciliations (fees client holdings transactions).
Build and manage dashboards that provide a single source of truth for regional KPIs empowering leadership with actionable real-time insights.
Design and implement automated workflows for reviewing compliance alerts and streamlining KYC/AML decisioning reducing manual effort and improving accuracy.
Identify and eliminate points of friction in our compliance processes creating a smoother and more efficient experience for our clients without compromising rigor.

Job Specification:

Qualifications:

2-4 years of experience in an analytical operations or automation-focused role.
Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
Demonstrated ability to use low-code/no-code automation platforms (e.g. n8n Zapier) to connect systems and build efficient workflows.
Practical experience leveraging AI/LLMs for complex reasoning data analysis or building decision-making tools.
Familiarity with data visualization and analytics tools (e.g. Metabase MixPanel Segment Google Analytics).

Skills & Attributes:

You have an entrepreneurial mindset and are eager to take ownership build processes from scratch and drive projects to completion.
You are a structured problem-solver capable of breaking down complex issues into manageable components and developing logical data-driven solutions.
You are an excellent communicator able to articulate technical concepts and the business value of your work to both technical and non-technical stakeholders.
You are deeply aligned with Waheds mission to build an inclusive ethical and interest-free financial ecosystem for everyone.

Why Wahed

Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours reduce operational risk and directly contribute to a better experience for our customers.
Global Mission Unified Team: Join a diverse passionate and mission-driven team from across the globe all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

About I Will Solicitors Ltd:I Will Solicitors Ltd is a subsidiary of Wahed. It specialises in the field of private client work (Wills inheritance tax planning probate trusts Court of Protection and related work). I Will Solicitors Ltd is regulated by the Solicitors Regulation Authority and are dedic...