Senior Group Manager, Sales Operations GM Energy

Job Description

The Senior Group Manager Sales Operations will lead GM Energy product sales initiatives through the dealer channel driving achievement of sales targets and delivering exceptional customer and dealer experiences. This role will also support GM Energy by developing processes and procedures that make our products easy to buy easy to deliver and easy to use.

The Senior Group Manager Sales Operations - GM Energy requires creating strategies through cross-functional cross-company and Nationalcollaboration to deliver compelling EV ecosystem solutions that accelerate adoption and position GM as a leader in energy services. Candidates should be highly skilled in strategy development and tactical execution adept at building strong relationships and energized by integrating utility programs into the point-of-sale sales process as we build our strategic vision for using energy related revenue to support GM vehicle purchases. Additionally they must excel at managing field resources integrating with brand programsand supporting dealer activations.

The ideal candidate will have a deep understanding of traditional GM sales processes and the ability to influence and evolve these systems by incorporating new energy service offerings. This individual will be a decisive and inspiring leader who fosters team engagement and strengthens relationships across GM serving as a true ambassador for GM Energy.

Responsibilities:

• Lead and execute team attainment of sales targets for charger and adapter penetration rates and support development of customer qualification tools and processesfor home energy products.
• Lead and execute EV Dealer charging infrastructure and ADI order management
• Lead and execute interaction and agreement with Divisional sales operations teams to incorporate GM Energy products into programs and processes to support attachment rates for new and used EVs
• Lead and Execute our incentive strategy and go to market efforts through Retail sales channels
• Support strategy development to create programs and processes to better qualify customers per-vehicle purchase at vehicle point of sale
• Support the implementation of utility program activation at the dealership and LMA level
• Develop reporting requirements for Divisions dealers and field teams to provide insight into sales performance and highlight strategies for improvement
• PL responsibility for monetized programs
• Collaborate with IT teams engineering teams program management teams and other internal groups crafting and executing necessary strategies to optimize EV Ecosystem
• Manage external vendors (existing and new) to ensure high quality service delivery for Dealers and internal partners
• Build a strong network of internal & external relationships throughout the North American EV ecosystem including providers suppliers consultants analysts utilities and other stakeholders
• Synthesize an engaging story based on insights and analyses including building compelling presentations and present quickly and clearly to key decision-makers

Organizational Excellence:

• Instill a culture of organizational excellence including proactive collaborative supportive engagement cross-company
• Embrace data driven & customer insights to inform plans launches and iterations
• Establish a strong effective & empathetic rapport with teams across-company to ensure all programs launch flawlessly and with high customer & stakeholder enthusiasm
• Ensure a culture of performance: establish bold targets key performance indicators and proactively employ countermeasures based on performance of programs vs objectives
• Develop and present GM internal leadership updates with pre-reads and compelling storytelling
• Launch with excellence celebrate success learn from failure
• Champion brand & country integration (Chevrolet Cadillac Buick-GMC Fleet cruise OnStar)

Key Qualifications:

• 12 years of professional experience including 10 years of experience in some combination of: auto OEM sales/service/marketing customer experience program management project management
• Demonstrated people leader experience
• Conversant in EVs and energy with a willingness to become a subject matter expert
• Demonstrated skills in successfully negotiating with internal partners
• Cross-cultural savvy
• Ability to frame & solve complex ambiguous problems
• Ability to create a growth mindset among the team and challenge the team to hit targets as well as developing innovative solutions
• Key traits: curiosity insight determination engagement analysis
• Breathtaking communication skills and ability to develop deliver decision making content to Senior executives
• Paragon of GM cultural behaviors

About GM

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