Senior Business Systems Administrator

Denver, CO - USA

Monthly Salary: $ 120000 - 145000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

At Guild we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office roles based outside of our Denver office can sit in any of the following 32 states: AZ CA CO CT FL GA ID IL IN KS MA MD ME MI MN MO NC NH NJ NV NY OH OK OR PA SC TN TX UT VA WA WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

If you are an Internal Candidate please apply via our Internal Job Board.

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To thrive as a company and meet our impact goals we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth and our talent is our biggest asset. Because of that weve identified consistent expectations for all of Guilds people managers helping you know what to expect from your experience here.

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Guild is seeking a highly skilled and dedicated Senior Business Systems Administrator to serve as the subject matter expert and primary administrator for our internal business systems with a core focus on the Atlassian stack (Jira Jira Service Management Confluence Loom). This hands-on role is responsible for the daily health optimization configuration and maintenance of these critical tools ensuring they are configured to streamline workflows enhance cross-functional collaboration and accurately reflect organizational processes and reporting needs. The ideal candidate excels at translating business requirements into technical configurations and driving operational efficiency.

Key Responsibilities

Atlassian Administration & Optimization

Jira System Administration: Perform all day-to-day administration and configuration tasks for Jira ensuring stability scalability and performance.
- Project and Schema Management: Create configure and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum).
- Workflows: Design implement and modify complex workflows custom fields screens and notification schemes to support evolving business processes.
- Automation Implementation: Develop and maintain advanced automations using built-in features and plugins like ScriptRunner ensuring workflows are efficient.
- Plugin Management: Manage the lifecycle of Jira plugins including evaluation installation configuration and troubleshooting.
- JSM Configuration: Design and manage Service Desks Request Forms SLAs Queues and Customer Portals to optimize internal support processes.
Confluence Administration: Own the configuration and structure of our Confluence environment managing Space Administration permission schemes and promoting documentation standards that integrate with Jira.
Access Management: Partner with IT Ops to manage user permissions group access and offboarding processes across the Atlassian suite to maintain security and compliance.
New Tool Evaluation & POCs: Research test and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization.

Process Enablement & Hygiene

Data Integrity & Hygiene: Proactively monitor and audit data quality within Jira initiatives epics and sprints identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates.
Reporting & Data Views: Configure and maintain dashboards custom filters and reporting structures to enable accurate high-level views of the Product organizations workload (discovery development delivery) across Product Pillars and Strategic Initiatives.
Training & Change Management: Develop and deliver training documentation and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite.
Process Alignment: Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums such as Operating Reviews.

Tooling Support & Maintenance

System Administration for Secondary Tools: Provide hands-on system administration configuration and user management for connected business systems including:
Aha! Ideas: Manage user access system design/architecture training and ensure proper idea routing and ownership.
Span: Maintain system metrics ensure correct flow of categories to Strategic Initiatives (SIs) deliver Capex reporting and manage the weekly roster update for accurate team-level and aggregate reporting.
Loom: Manage user provisioning license management and drive adoption of asynchronous video communication across teams.
Tooling Lifecycle: Manage administrative tasks related to tooling renewals (Jira Aha Span UserVoice etc) to ensure continuity of service.
Innovation & Automation: Partner with technology teams to assess how new advancements including AI can be leveraged to automate and streamline current administrative processes.

Qualifications

Required:

5 years of hands-on experience as a Jira Administrator or Systems Engineer focused on the Atlassian stack.
Expert level knowledge of Jira Software and/or Jira Service Management configuration including complex custom fields permission schemes and advanced workflow design.
Proven ability to implement and manage powerful automation tools (ScriptRunner Jira Automation).
Strong understanding of Agile methodologies (Scrum Kanban) and their practical application within the Atlassian toolset.
Experience with other product management portfolio or engineering metrics tools (Aha! Jellyfish Planview) is preferred.

Skills and Competencies:

Strategic Problem Solver: The ability to see beyond individual requests and design scalable long-term technical solutions that align with the businesss evolving strategy.
Stakeholder & Project Management: Proven ability to manage complex cross-functional tooling projects from conception to deployment balancing stakeholder needs technical constraints and timelines.
Detail-Oriented: A passion for clean data system hygiene and thorough documentation.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package including a base salary of $120000 - $145000 and stock options. Compensation offered will be based on a combination of factors such as experience competencies and internal equity.

Posting Date:

January 21 2026

*This role will stay open for a minimum of 3 days.

Guild is Americas leading talent development company partnering with the countrys most innovative employers including Chipotle Target Walgreens JPMorgan Chase Hilton PepsiCo Tyson and more to build the talent needed for today and a resilient workforce for tomorrow. Guild helps employers identify develop and mobilize internal talent enabling workers to gain skills for in-demand roles and helping companies stay agile. By connecting employees to real-world learning coaching and career support and providing companies with actionable talent insights Guild transforms overlooked talent into high-impact contributors and positions companies for long-term sustainable growth. For more information visit.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list CNBC Disruptor50 list three years in a row Inc. Best Led Companies list Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation please let your recruiter know. We currently offer the following benefits:

Access to low-cost high-quality health care options through Collective Heath and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave to take the time to heal and or recover
Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.

I understand and agree to Guilds use of my information in accordance with Guilds and for applicants that are residents of the State of California Guilds Applicant Privacy Notice and California Notice at Collection.

Required Experience:

Senior IC

If you are an Internal Candidate please apply via our Internal Job Board.

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Key Responsibilities

Atlassian Administration & Optimization

Jira System Administration: Perform all day-to-day administration and configuration tasks for Jira ensuring stability scalability and performance.
- Project and Schema Management: Create configure and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum).
- Workflows: Design implement and modify complex workflows custom fields screens and notification schemes to support evolving business processes.
- Automation Implementation: Develop and maintain advanced automations using built-in features and plugins like ScriptRunner ensuring workflows are efficient.
- Plugin Management: Manage the lifecycle of Jira plugins including evaluation installation configuration and troubleshooting.
- JSM Configuration: Design and manage Service Desks Request Forms SLAs Queues and Customer Portals to optimize internal support processes.
Confluence Administration: Own the configuration and structure of our Confluence environment managing Space Administration permission schemes and promoting documentation standards that integrate with Jira.
Access Management: Partner with IT Ops to manage user permissions group access and offboarding processes across the Atlassian suite to maintain security and compliance.
New Tool Evaluation & POCs: Research test and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization.

Process Enablement & Hygiene

Data Integrity & Hygiene: Proactively monitor and audit data quality within Jira initiatives epics and sprints identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates.
Reporting & Data Views: Configure and maintain dashboards custom filters and reporting structures to enable accurate high-level views of the Product organizations workload (discovery development delivery) across Product Pillars and Strategic Initiatives.
Training & Change Management: Develop and deliver training documentation and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite.
Process Alignment: Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums such as Operating Reviews.

Tooling Support & Maintenance

System Administration for Secondary Tools: Provide hands-on system administration configuration and user management for connected business systems including:
Aha! Ideas: Manage user access system design/architecture training and ensure proper idea routing and ownership.
Span: Maintain system metrics ensure correct flow of categories to Strategic Initiatives (SIs) deliver Capex reporting and manage the weekly roster update for accurate team-level and aggregate reporting.
Loom: Manage user provisioning license management and drive adoption of asynchronous video communication across teams.
Tooling Lifecycle: Manage administrative tasks related to tooling renewals (Jira Aha Span UserVoice etc) to ensure continuity of service.
Innovation & Automation: Partner with technology teams to assess how new advancements including AI can be leveraged to automate and streamline current administrative processes.

Qualifications

Required:

5 years of hands-on experience as a Jira Administrator or Systems Engineer focused on the Atlassian stack.
Expert level knowledge of Jira Software and/or Jira Service Management configuration including complex custom fields permission schemes and advanced workflow design.
Proven ability to implement and manage powerful automation tools (ScriptRunner Jira Automation).
Strong understanding of Agile methodologies (Scrum Kanban) and their practical application within the Atlassian toolset.
Experience with other product management portfolio or engineering metrics tools (Aha! Jellyfish Planview) is preferred.

Skills and Competencies:

Strategic Problem Solver: The ability to see beyond individual requests and design scalable long-term technical solutions that align with the businesss evolving strategy.
Stakeholder & Project Management: Proven ability to manage complex cross-functional tooling projects from conception to deployment balancing stakeholder needs technical constraints and timelines.
Detail-Oriented: A passion for clean data system hygiene and thorough documentation.

Posting Date:

January 21 2026

*This role will stay open for a minimum of 3 days.

Access to low-cost high-quality health care options through Collective Heath and Kaiser (due to coverage limitations Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave to take the time to heal and or recover
Family-friendly benefits including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability employer-sponsored life insurance fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth