IFM Retail Director

JLL

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profile Job Location:

Chicago, IL - USA

profile Monthly Salary: Not Disclosed
Posted on: 10 hours ago
Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

IFM Retail Director

This role offers full remote flexibility with strategic travel up to 30% with a strong preference for candidates based in the Midwest region to align with our primary portfolio concentration.

Lead the transformation of North Americas largest retail facilities portfolio as our IFM Retail Director where youll command operational excellence across 10 million square feet spanning 1800 dynamic retail environments. This remote leadership role offers the unique opportunity to shape the future of integrated facilities management while building and inspiring a geographically diverse team of facilities and engineering professionals who deliver mission-critical services to one of the industrys most prestigious retail clients.

Step into a role where your strategic vision directly impacts thousands of retail locations across North America driving service innovation and operational efficiency at unprecedented scale. Youll collaborate with executive stakeholders lead transformative client initiatives and leverage your deep expertise in dynamic contracts and facilities outsourcing to deliver measurable business results. This is your chance to elevate your career while leading a world-class team in an environment that rewards excellence innovation and leadership impact.

Here is some of what your day will look like:

  • Oversee service delivery for the entire retail portfolio ensuring all facilities services meet contract requirements performance standards and client expectations
  • Lead and develop management-level staff across geographically dispersed teams providing coaching performance management and succession planning while fostering teamwork and excellence
  • Manage vendor relationships and performance to ensure third-party services are delivered according to contract terms and quality standards
  • Drive continuous improvement initiatives including cost savings programs benchmarking best practices implementation and innovation leveraging JLLs platform and regional networks
  • Ensure KPI and SLA achievement across all account metrics while maintaining strict adherence to governance processes and compliance requirements
  • Build and maintain strong client relationships through superior support regular communication and exceptional service quality as measured by client feedback and satisfaction scores
  • Manage financial operations including annual budgeting monthly budget performance reporting invoice approvals contract negotiations and third-party spend oversight
  • Champion workplace excellence by advocating for diversity and inclusion maintaining safety standards and upholding JLLs core values of Teamwork Ethics and Excellence

Here is who we are looking for:

  • A bachelors degree or higher

  • 10 years of experience specifically managing retail facilities with proven managerial experience required as this role will manage a team of 9 Senior Facilities Manager.

  • Strong retail banking and/or Tech experience capable of managing high-touch high-end brand product and specialty spaces

  • Strong client relationship management strategic thinking with execution capabilities independent leadership with excellent organizational and multitasking skills outstanding communication and presentation abilities and a forward-thinking mindset that drives innovation and transformation.

  • Understanding of commercial leases contract documents and routine accounting methods.

  • Familiarity with building systems CMMSs and Microsoft Office

  • Superior financial skills and budgeting/forecasting

Schedule: Monday - Friday day shift with on-call required after-hours

Pay $150000 depending on experience and location

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

150000..00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

Remote Chicago IL Indianapolis IN Milwaukee WI Minneapolis MN

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia SC ordinance this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance JLL will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.


Required Experience:

Director

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...
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About Company

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Provides business consulting; investment banking services including corporate finance and investment advisory on mergers and acquisitions; asset management services including fund, portfolio and wealth management; real estate property management and brokerage services.

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