Home Care Scheduler (52508)

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full-time Home Care Scheduler to support our in-home care services. Redwood Coast PACE a Program of All-inclusive Care for the Elderly is a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical social nutritional rehabilitation and support services for eligible adults. At Redwood Coast PACE the goal is to help people stay as healthy and independent as possible. Because their health ismonitoredon a regular basis many PACE participants report fewer health crises and better overall health.

The schedule for this position is Monday through Friday 8 am to 5 pm.

JOB SUMMARY: The Home Care Scheduler is responsible for coordinating and maintaining the daily schedule of in-home services for PACE participants. Working under the supervision of the Home Care Manager this position ensures that authorized care hours are accurately assigned CarePartners and contracted providers are scheduled efficiently and participant needs are met in accordance with their individualized Plans of Care. The Scheduler serves as a key communication hub between participants families CarePartners contractors and staff supporting service delivery compliance and continuity of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintains live scheduling calendar for Home Care services.
2. Maintains master list of all participants and the current authorized in-home care hours.
3. Schedules/reschedules in-home CarePartner assignments.
4. Receives and responds to telephone calls from Home Care vendors and CarePartners; directs to Home Care Manager as needed.
5. Assists Center Manager and Home Care Manager in coordinating and scheduling contractor and employee trainings.
6. Assists Home Care team in monitoring Home Care hours and duties as provided by the participants Plan of Care.
7. Reports significant participant condition changes to Home Care Manager.
8. Follows agency policies for incident reports grievances and appeals.
9. Communicates effectively with participants family members caregivers staff and visitors.
10. Completes documentation accurately and in a timely manner.
11. Demonstrates respect for and promotes participant rights including dignity self-determination access to care confidentiality and independence.
12. Effectively collaborates with staff peers and contractors to meet PACE goals and further success.
13. Participates in on-call coverage in conjunction with the Home Care team.
14. Demonstrates behaviors consistent with agency values: Respect Patient Courteous Tolerant Friendly and Teamwork.
15. Additional duties may be assigned as needed that align with the responsibilities of the position and support the vision mission and values of the organization.

EDUCATION &/or EXPERIENCE:

1. High school diploma or GED required.
2. One (1) year working with a frail or elderly population preferred.

PRE-SCREENING REQUIREMENTS:

1. This position requires the successful completion of a background check.
2. Pre-employment physical and PPD skin test (TB screening).
3. COVID-19 and Influenza (flu) vaccines preferred.

JOB SKILLS:

1. Customer service experience skills and abilities necessary to work and communicate with diverse frail and/or elderly populations employees visitors families and the general public with the ability to assist people who are in crisis or under extreme stress.
2. Strong verbal and written communication abilities; able to convey information clearly and professionally to staff participants families and external partners.
3. Basic understanding of California wage and hour laws related to rest and meal breaks overtime and time pay.
4. Builds positive relationships with diverse populations including aging and dependent adults families caregivers staff and community stakeholders.
5. Works effectively as part of a multidisciplinary team demonstrating sound listening skills to receive directions and understand participant concerns; maintains a cooperative and supportive attitude.
6. Applies good judgement resourcefulness and flexibility to resolve issues and adapt to changing circumstances.
7. Maintains confidentiality reliability and ethical standards; consistently demonstrates punctuality attendance and responsibility in work performance.
8. Maintains participant privacy and organizational confidentiality adhering to HIPAA and agency standards.
9. Remains calm and effective when priorities shift deadlines change and unexpected issues arise.
10. Ability to collect data identify pertinent information and prepare reports and presentations.
11. Highly organized and able to multi-task with the ability to work independently and with minimal supervision.
12. Proficiency in Microsoft Word Excel PowerPoint Outlook and relevant computer programs and software (e.g. electronic health record software). Basic knowledge of web-based applications such as timekeeping and training programs.

PHYSICAL REQUIREMENTS:

The Home Care Scheduler primarily works in an office environment with frequent use of a computer telephone and other standard office equipment. The position requires the ability to sit for extended periods perform repetitive hand and wrist motions and maintain focus while managing multiple tasks. Occasional standing walking bending or reaching may be necessary to complete office-related duties. The role also involves frequent communication - both in person and over the phone - requiring clear verbal and written skills. Light lifting of up to 20 pounds may be required on occasion.

The above statements are intended to describe the general nature of work performed. They are not to be considered an exhaustive list of all job tasks performed. The agency reserves the right to change job descriptions work hours or work sites as required by the program.

The Humboldt Senior Resource Center is a private non-profit multi-purpose senior center providing a continuum of social and health related services. The agency currently holds contracts with the California Department of Aging and Area 1 Agency on Aging.

The Humboldt Senior Resource Center is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms or conditions of employment based on race color national origin ancestry sex sexual orientation age religion physical or mental disability medical condition pregnancy breastfeeding gender identity marital status citizenship status military or veteran status genetic information or other basis protected by applicable federal or state law.