Executive, E-Commerce Operation (Kota Damansara)
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a meticulous and technical E-Commerce Operations Executive to act as the operational backbone for our managed brands across key this role you will own the full store operations lifecyclefrom initial account registration and shop decoration to product listing and campaign configuration. You will ensure our digital storefronts are flawlessly executed managing backend mechanics on Lazada Shopee and TikTok Shop to maintain optimal store health and inventory accuracy.
What Youll Do
- Lead the end-to-end setup of official flagship stores on major marketplaces (Lazada Shopee TikTok Shop) ensuring all configurations strictly meet platform requirements.
- Own the entire product listing process managing bulk uploads attribute settings and content scores to ensure 100% accuracy in titles descriptions and images.
- Execute technical campaign submissions (e.g. 11.11 Payday Sales) by accurately configuring prices stock levels and operational mechanics like vouchers and add-on deals within the Seller Center.
- Monitor and maintain store health standards proactively managing metrics such as Late Shipment Rate (LSR) Non-Fulfilment Rate (NFR) and Chat Response Rate to avoid penalties.
- Manage daily store decoration updating banners carousels and category navigation in alignment with the marketing calendar.
- Ensure inventory integrity by monitoring stock levels and syncing data between the warehouse and the marketplace to prevent overselling.
- Generate detailed operational reports analyzing traffic conversion rates and fulfillment data to identify areas for operational improvement.
- Troubleshoot backend issues resolving product delistings banned SKUs or system glitches through direct liaison with marketplace support teams.
- Collaborate closely with Brand Owners and Marketing teams to ensure promotional plans are translated accurately into the system.
Who You Are
- Possess a Bachelors Degree or Diploma in Business E-Commerce or a related field.
- Have 13 years of hands-on experience managing Lazada and Shopee Seller Centers.
- Demonstrate proficiency in Microsoft Excel (specifically for bulk uploads) and familiarity with marketplace backend systems.
- Exhibit high attention to detail especially regarding pricing accuracy and product specifications.
- Possess the ability to independently resolve system errors bans or listing issues.
- Highly organized with the capability to handle multiple store accounts and competing deadlines simultaneously.
- Comfortable working in a fast-paced environment particularly during high-volume campaign peaks.
Why Youll Love It
- Advanced AI tools for all positions
- Competitive salary
- Performance Bonus (1 time per year)
- Annual leaves
- Dental benefits
- Wellness benefits
- TGIF monthly birthday and other fun engagement events
- Work in a professional and dynamic environment
- Exciting opportunity to explore digital trends
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
About Company
AnyMind Group is an end-to-end Brand Enablement Platform with proprietary software that enables individuals and businesses for brand building, manufacturing, e-commerce, marketing, logistics and global expansion.
