Product Integrity Engineer

JOB SUMMARY:

The Product Integrity Engineer provides technical support for compliance-related activities for Universal Destinations & Experiences for custom-branded direct-sourced and market consumer goods which are sold at retail or otherwise distributed at theme parks and other locations worldwide. Global vertical product lines currently include but are not limited to toys childrens products food/drinkware apparel souvenirs stationery collectibles and cosmetics.
Under the general direction of the Sr. Product Integrity Engineer this role serves as a technical consultant to the Parks Global Merchandise Compliance team Global Product Development teams internal clients and external partners by providing appropriate product-level product safety quality and regulatory guidance; Universal compliance brand standards; and best practices for specific product types to ensure corporate and regulatory compliance program objectives are met.

This role also applies risk management techniques procedures and criteria to carry out tasks related to assigned product lines for assigned geographical distributions in any of the following areas: Product-level quality & safety review & approvals development of product test plans identification of / mitigation of potential hazards conducting regulatory or test method research maintenance of protocol / SOPs/guidance documents and vendor communication/training.

MAJOR RESPONSIBILITIES:

Product Compliance Review & Approval

• Perform safety/quality review and approval of products packaging claims and labeling submissions for adherence to applicable regulatory compliance standards Universal Global Compliance Brand Standards and internal risk classification.
• Provide direction and/or training to internal clients and external vendors on product classification testing and compliance documentation requirements.
• Develop and update compliance review/approval comments for assigned product categories.

Product Testing Process

• Review product test reports test quotes and compliance documentation as assigned
• Assist Senior Product Integrity Engineer with the oversight of the product testing process and collaborate with compliance & testing lab partner(s) on cost timeline and process efficiencies.
• Contribute to department cost of goods goals by ensuring test quotes are reasonable and consistent with negotiated test pricing.
• Develop update and maintain product test plans for assigned product categories.
• Communicate and consult with Management product developers and vendors on any specific technical inconsistencies testing costs/delays and testing failures to identify and implement corrective actions to enhance a products safety quality and reliability.

Test Protocol / Compliance Documentation Maintenance

• Assist Senior Product Integrity Engineer in drafting and maintaining Company product test protocols and internal product risk matrices for assigned areas of geographic distribution.
• Review implement and communicate test protocol changes regulatory updates and program guidance revisions to Management product development teams and vendors.
• Maintain product testing and compliance program documentation such as training materials vendor guidance documents internal presentations and standard operating procedures (SOPs) for internal and/or external partners.

Compliance Research

• Monitor and conduct in-depth research into emerging hazard topics changing regulations testing methodologies and/or compliance trends to provide recommendations to Management for program updates and ongoing process improvements & efficiencies.
• Analyze and interpret new regulations and regulatory trends for applicability and summarize potential impacts to the compliance programs.

Issue Identification & Response

• Review guest comments and product returns related to guest feedback; and ensure any identified deficiencies are addressed tracked remediated and monitored to closure.
• Participate in investigations for any product-related accidents injuries or illnesses related to consumer or guest concerns/returns and assist with the coordination of any product recalls.

EHS

• Understand and actively participate in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Perform other duties as assigned.

EDUCATION:

• Bachelors degree in Engineering Physical Science Quality Assurance or related coursework is required; or equivalent combination of education and experience.

EXPERIENCE:

• 5 years of Quality Assurance Compliance or equivalent experience.
• 4 years of recent experience in consumer product safety management significant safety issue resolution or significant safety-related product development required.

ADDITIONAL INFORMATION:

• English language (spoken/written/understanding) is required
• Strong written and verbal communication presentation and interpersonal skills is required
• Willingness and ability to occasionally travel domestically or internationally.
• Willingness and ability to communicate with speakers of foreign languages and people of other cultures
• Willingness and ability to participate in meetings and calls in other time zones (times other than standard business hours).
• Self-motivated accountable and driven to initiate plan resource and complete projects
• Proven ability to manage multiple projects at once
• Proven ability to be flexible and adapt quickly in a fast-paced global environment
• Must be a self-starter capable of working with stakeholders at all levels within a diverse organization to provide the highest level of service
• Demonstrated critical thinking ability and the ability to translate it into action
• Flexibility to adapt to changing circumstances ideas and initiatives in a positive manner
• Strong decision-making skills including the ability to conduct fact-finding interpret data sets and make well-reasoned decisions with limited information when circumstances require
• Strong interpersonal skills and the ability to teach coach and implement compliance programs
• Ability to work independently in a fast-paced environment and manage multiple projects at once
• Ability to work independently with minimal supervision
• Integrity honesty and trust and the ability to maintain strict confidentiality are also imperative to this role
• Demonstrated knowledge of U.S. consumer product regulatory requirements (CPSIA FDA State) product safety and preventative quality systems
• Demonstrated knowledge of hazard analysis risk mitigation and product compliance approaches
• Working knowledge of U.S. regulatory agencies (CPSC FDA CBP State)
• Strong prioritization and analytical problem-solving skills
• Must be highly proficient in Microsoft Word Excel and PowerPoint and willing to learn new programs specific to business needs and processes.

Universal Products & Experiences Overview:

Universal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversals iconic collection of brands intellectual properties characters and stories based on the companys extensive portfolio of properties created by Universal Pictures Illumination DreamWorks Animation and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP) location-based venues e-commerce product platforms and retailers around the world. Along with global brand strategy and creative UP&Es three lines of business include Consumer Products Games and Digital Platforms and Theme Parks Products & Retail. UP&E is a division of Universal Destinations & Experiences part of NBCUniversal a subsidiary of Comcast Corporation. talent skills and experience will be rewarded with a competitive compensation package.

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