Support Engineer (M&S)
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world. Join us in connecting people to commerce in this vital rewarding role.
Position Overview:
We are looking for a Support Engineer (L2) to join our Maintenance & Support team of 30 specialists responsible for support of key international retailers this role you will troubleshoot and resolve software related issues within agreed timeframes. As this role is within a software organisation it is a great starting point for an IT focused career.
Location:part-time remotely from home and part-time from the office in Wroclaw.
Responsibilities
Responsibilities
- Troubleshooting and resolving software and database related issues within agreed timeframes and in line with internal Maintenance & Support processes
- Resolving incidents through system application logs and other available data analysis
- Ensuring properperformance of IT supported systems
- Standard and ad hoc reporting
- Cooperation with the technical field team.
Qualifications
Must have:
- Minimum 3-year experience in an IT support role
- Experience in Second Line IT support
- Communicative English at least B1/B2
- Willingness to work in a shift system 24/7 on rotation
- Communicative Polish.
- Minimum knowledge of network concepts (TCP/IP)
- Knowledge of MS SQL / Postgres databases and Linux and Windows 10/11 Windows Server operating systems
Nice to have:
- Working in ITIL framework experience
- Jira service desk knowledge
- Knowledge of Redis / UYUNI / Ansible / Salt Stack
We Offer:
- Great supportive team
- Mentoring and free access to e-learning platforms
- Flexi-Time & hybrid working
- Employment Contract
- Private medical care with family option
- Life and accident insurance
- IT Events & conferences (hackathons; .NET Developer Days etc.)
- Multicultural work environment
- International assignments and projects
- Cafeteria Program
- Casual dress code and plenty of free parking spaces (when working from the office)
Pay Transparency Statement
The monthly base salary range for this position is 8600.00 PLN gross to 12200.00 PLN gross.
Actual compensation will depend on factors such as qualifications skills competencies geographic location and relevant experience. Certain roles may include additional components beyond base salary such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
#LI-PM1 #LI-Hybrid
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
