Case Mgr (CRT) [S]
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Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a contractual role
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions understanding the employees situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities:
Initiate and respond to inquiries about leave and disability events benefits and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employees changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before during or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work federal/state regulations and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments/systems as appropriate
Other duties as assigned
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
- Bachelors degree or equivalent
- Intermediate proficiency in MS Word Excel and Outlook
- 2 years of customer service experience or Bachelors degree in business HR or a related field
- Masters degree
- Experience handling confidential information
- Experience with process improvement and stakeholder management
- Experience and knowledge in Six Sigma belts and process improvement initiatives.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining the amazing Disability & Leave Services Team.
The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions understanding the employees situation applying the appropriate benefits responding to changing circumstances and needs and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.
This is an individual contribution (IC) role with no direct reports.
Essential Responsibilities:
Initiate and respond to inquiries about leave and disability events benefits and options available to employees
Serve as a point of contact for assigned employees to provide holistic case management services including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employees changing needs
Address and respond to sensitive situations
Troubleshoot issues and seek to remove barriers before during or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise sometimes with limited information
Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
Communicate regular updates to employees and stakeholders both verbally and in writing
Ensure compliance with standard work federal/state regulations and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult coordinate and partner with our third party administrator HR Safety Legal Payroll Benefits team members and other departments/systems as appropriate
Other duties as assigned
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
- Bachelors degree or equivalent
- Intermediate proficiency in MS Word Excel and Outlook
- 2 years of customer service experience or Bachelors degree in business HR or a related field
- Masters degree
- Experience handling confidential information
- Experience with process improvement and stakeholder management
- Experience and knowledge in Six Sigma belts and process improvement initiatives.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Portfolio Management
- Motivational Interviewing
- HIPAA
- Computer Skills
- Intake Experience
- Lean Six Sigma
- Conflict Management
- Case Management
- Team Management
- Program Development
- Social Work
- Addiction Counseling
About Company
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