Client Service Associate
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 60000 - 70000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Support the Trust Client Service in working with the Banks outsource partner FIS providing trust and custody services. Provide support and assistance to Trust Client Service employees using the FIS technology implemented for this process including their inquiry and reporting
Essential Job Functions:
- Submit various requests to FIS including password resets for the Banks online portal for Trust clients
- Assist the manager working with FIS and their different systems partners and suppliers including systems for inquiries and instructions custody reports as well as their corporate actions fund accounting print services and vendors
- Review and submit requests for new client accounts and portfolios including affiliations including proxy corporate actions and other affiliations.
- Assist Manager with internal communication with Investor Relations and Commercial Banking for Trust Clients assisting with client communication when requested
- Assist manager with account relationship management for Trust clients: new account set up with FIS including affiliations such as fee billing statement production proxy corporate actions and others
- Review and assist the Client Support Manager with the review of the FIS statement tracker report and anticipated statements determine which statements need to be held and statement frequency statement production date investigate missing prices for statements and generate quarterly MEPT and annual statements
- Assist the Department Manager with filing reporting with appropriate agencies including submitting 5500 schedule C reporting for client statements.
- Review and analyze with the Manager the fee billing process including fee billing set up the review of fee billing schedules defining the fee billing calendar and the review of actual fee billing and fee projections
- Comply with existing operating policies and procedures
- Provide general support to the Client Support Manager in researching and resolving customer inquiries and other daily activities
- Ability to provide reasonable coverage and backup for teammates/colleagues including those on cross functional teams during planned and unplanned time off
- Perform various administrative duties as directed by management
- Assist Client Service Team with Annual Client reviews
- Work directly with Clients on day-to-day inquiries ensuring Client inquiries are resolved in timely manner
- Perform Client Background checks and create CIP records on internal CIP Application as part of new Client On-boarding.
- Assist with the data gathering for Monthly/Quarterly Client Reviews
- Update online databases on the Monthly and Quarterly basis
- Working closely with Client Service Manager to assist with Past due Fee Invoices Client On-boarding functions reviewing pending Class action proceeds for terminated accounts and any other projects as needed.
Knowledge Skills and Experience Requirements:
- Bachelors degree or equivalent work-related experience
- Excellent analytical skills
- General knowledgeof securities industrys policies and procedures
- Comprehensive knowledge of the global custody industry
- Good oral written and interpersonal skills
- Excellent knowledge of computer software applications (MS Word Excel Access)
Required Experience:
IC
Key Skills
- Restaurant Experience
- Time Management
- Food Service
- Data Entry
- Customer Service
- Direct Support
- Computer Skills
- Serving Experience
- Medical office experience
- Dietary Department Experience
- Medical Terminology
- Phone Etiquette
About Company
Build your financial future at a bank that aligns your finances with your values and helps you create meaningful change for a better world.
