Relationship Manager, B2B
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Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014 we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company partnering with over 35000 merchants and delivering more than 1000 parcels every minute across six countries.
The candidate is responsible for building and maintaining strong and long term relationships with B2B key clients ensuring their satisfaction and
driving business growth by upselling and also cross selling. This role involves understanding client needs and serves as a primary point of contact
for existing B2B key shippers.
He/she will be expected to deliver exceptional customer experiences and hold key partners intact with a solid business
continuity plan in place. The person will also need to have a customer development plan in place and review it on a monthly
basis.
Job Responsibility :
- Serve as the main point of contact for client inquiries requests and escalations.
- Understand client goals and business needs to provide tailored solutions and recommendations.
- Support the new initiatives by the company design and develop necessary processes to cater for new initiatives.
- Proactively identify upselling and cross-selling opportunities to maximize revenue.
- Work closely with the B2B Management Team on pipeline developments and conversion timeline.
- Be responsible for shipper shipping trend and answerable for shippers retention
- Formulate new business plans by analysing the prevalent trends dynamics and market movements.
- Propose solutions and explanations from analysing data and research outputs.
- Contribute to business strategy by gathering client feedback and insights.
- Stay informed about market trends competitor offerings and industry developments to provide insights.
- Engage in targeted conversations that steer customers to solutions that address their needs.
- Develop and maintain trusted long-term relationships with key clients to drive retention and growth.
- Build a strong client relationship to ensure accounts perform and grow to their maximum potential reducing attrition rate and minimizing opportunities for competitors to penetrate existing clients.
- Implement and execute sales meetings/visits with solutions to help the commercial team to secure &retain shippers and maximise growth within the existing customer base.
- Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
- Collaborate with internal teams (sales operationsproduct finance Legal) to deliver client requirements.
- Maintain good relationship and work closely with all the stakeholders to ensure process runs smoothly and does not impact day to day operations
- Participate in customer meetings and assist in determining solutions that will be effective that will help in sales conversion eventually drive retention
Job Requirement
- Minimum 5 years of experience in corporate commercial role
- Proven experience as a Relationship Manager Account Manager or similar client-facing role.
- Strong communication negotiation and interpersonal skills.
- Ability to understand and interpret client needs and provide effective solutions.
- Sales-driven mindset with a track record of meeting or exceeding targets.
- Strong problem-solving and conflict resolution skills.
- Organizational and multitasking abilities with attention to detail.
- Experience managing enterprise or high-value accounts.
Submit a job application
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
