Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
PermanentPosition Overview:
Are you a detail-driven multitasker who thrives in a fast-paced service-focused environmentAs a Service Coordinator youll be the central hub of our service operationsensuring that every repair job runs smoothly from start to finish. Youll coordinate work orders manage documentation support technicians and support customers every step of the way.
If youre passionate about organization communication and making things happen behind the scenes this is your opportunity to play a vital role in delivering exceptional service at Finning!
Job Description:
- Verify service request details confirm credit approval apply marketing programs and review service history.
- Open work orders and ensure alignment with scope budget and schedule.
- Maintain accurate records in various systems to ensure traceability and audit readiness.
- Support Service Supervisors during repair execution ensuring updates in SRT CRT SWIP Tool OEM Exchanger and M3.
- Complete work order adjustments SG&A forms warranty and goodwill documentation and escalate risks as needed.
- Schedule and participate in Pre Mid and Post job meetings capturing action items and updating commitment dates.
- Arrange transportation hotshots and third-party contractor services including documentation and procurement requests as required.
- Ensure all documentation is complete and accurate initiate closure activities and support invoicing and warranty claim processes.
- Proactively update internal and external stakeholders on job status and support inquiries related to service warranty and production.
- Provide backup support to other Coordinators as needed and participate in scheduling and SWIP meetings.
Qualifications:
- Secondary education with a focus on administrative management business or accounting/finance.
- 24 years in dealership project coordination or service roles within construction oilfield forestry marine or similar industries.
- Strong communication stakeholder management and project coordination skills.
- Excellent attention to detail time management and organizational abilities.
- Proficiency in Microsoft Office Salesforce and service-related software.
- Analytical and problem-solving skills with a collaborative service-oriented mindset.
- Familiarity with mechanical parts or repair processes.
- Understanding of Finnings warranty process service billing and Customer Service Commitment.
- Knowledge of project management principles related to scope schedule budget and risk.
Note:
Please note this is a compressed shift Sunday to Wednesday
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
