Greek Customer Support Agents iGaming

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market within the iGaming Industry

Tasks

Providing support in Greek by phone email and Live chats;
Processing with high attention to details and content;
Identifying clients needs and proactively proposing solutions;
Focusing on customer expectations and satisfaction;
Working closely with our team to improve and establish the necessary processes.

Requirements

Previous experience as a support agent online ideally within the iGaming/Gambling industry
Proficiency in English and Greek both written and spoken;
Proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to detail;
Availability to work in office and on shifts covering Monday to Sunday 24x7
Shifts:
Day shift 900am to 1800pm and 1400pm to 23pm rotating each week working 5 days 2 days off on a wish based schedule 1 month in advance
Late shift 1700pm to 2am working 5 days 2 days off on a wish based schedule 1 month in advance
Night shift 2300pm to 9am 3 days work 3 days off

Benefits

Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
Monthly food vouchers (200 BGN);
Working in a dynamic International company;
Taxi vouchers;
Up to 25 paid leave days;
Six additional days of undocumented sick leaves;
Birthday wedding and newborn gifts;
Multisport card;
Team-building events and activities;
Food vouchers breakfast fruits and snacks available in the office;
Ability for career and professional growth within the company;

We are looking for Customer Support Agents with Greek & English who will contact and support the best customers in the market within the iGaming IndustryTasksProviding support in Greek by phone email and Live chats;Processing with high attention to details and content;Identifying clients needs and p...