Working Student Customer Support

• User Support & Engagement:Acting as the first point of contact for our community resolving inquiries regarding their accounts and platform features.
• Issue Documentation & Resolution: Collaborating with the Product and Operations teams to document recurring user issues and ensure timely technical fixes.
• Market & Community Insights: Conducting research on user feedback and community trends to help improve our support resources and FAQ documentation.
• Process Optimization: Improving communication workflows to ensure a high-quality experience for every user.

• Education: Currently enrolled in a Bachelors or Masters degree in Communications Business Humanities or a related field.
• Experience:Concluded min. 6 months of internship or working student experience in a customer-facing role hospitality (fintech) startup or a similar service-oriented environment.
• Skills: Exceptional communication skills with the ability to simplify complex topics. High level of empathy patience and attention to detail when handling user requests.
• Mindset: A proactive people-first attitude and a desire to thrive in a fast-paced startup atmosphere.

• Your Chance: You can take an active role in shaping new fintech technologies and democratising the collectibles market
• Happy work-life balance:We offer you 30 days of holiday flexible working hours a hybrid working model and the opportunity to work remotely!
• We care: Because your physical and mental well-being is important to us you can lease a JobRad and receive mental health support from !
• Progress is the key to success: An annual budget for your professional and personal development
• Team spirit:Whether founder or intern we work hands-on. A dedicated team works together on a product we all love!

Timeless Investments headquartered in Berlin is Europes leading platform for real-world asset tokenization. As one of the first companies globally to harness cutting-edge blockchain technology we are redefining how individuals invest in alternative assets. Backed by well-known investors such as EQT Ventures Porsche Ventures & C3 Venture Capital were democratizing the access to alternative investments.