Senior Analyst, Customer Analytics

Pune - India

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Responsibilities

The Senior Analyst Customer Analytics has a significant role in using insight from customers and colleagues worldwide to improve financial services for families small businesses multinational corporations and non-profit organizations.

To build and maintain common BI platforms for internal stakeholders.
Partner with teams to deliver actionable insights that improve marketing and customer initiatives.
Develop programming code or collaborate with developers and Data Engineering teams to prepare data tables for analysis.
Perform data analysis modeling and validation for both standard and ad hoc requests.
Design and execute robust measurement plans using Design of Experiment (DoE) methodologies.
To drive data-driven decision making across our business.
Develop a deep understanding of key business metrics and design scalable business intelligence platforms for internal data consumption.
Collaborate with cross-functional teams to provide analytical support that enhances customer acquisition cross-sell up-sell and retention strategies.

Role Requirements

5 years of experience in data analytics; prior experience in Financial Services or Banking is a plus.
Expert-level proficiency in SQL and advanced MS Excel.
Strong skills in Power BI and programming in Python.
Exposure to CDP tools (Adobe Analytics Amplitude)
Familiarity with Market Mix Modeling preferred.
Excellent communication skills to convey complex analytical concepts to technical and non-technical audiences.
Ability to translate data into actionable insights.
Strong analytical and problem-solving skills.
Collaborative mindset and attention to detail.

Work Shift

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers.The expectation is to work from the office a minimum of three days a week.

Benefits

You will also have access to short-term incentives multiple health insurance options accident and lifeinsurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country.If applicableadditionalrole-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

Employees Provident Fund EPF
Gratuity Payment
Public holidays
Annual Leave Sick leave Compensatory leave and Maternity / Paternity leave
Annual Health Check-up
Hospitalization Insurance Coverage (Mediclaim)
Group Life Insurance Group Personal Accident Insurance Coverage Business Travel Insurance
Cab Facility
Relocation Benefit

OtherDetails

As part of the application process all applicantsare required totake assessments. Western Union haspartnered with a 3rd party provider to administer these tests.Applicants will need to provide their name andemail addressinorder to process the assessments.If you have any questions you may reach out to

We are passionate about honoring our employees identity and fostering a feeling of belonging.Our commitment is to provide an inclusive culture that celebratesthe unique backgrounds and perspectives of our global teams whilereflectingthe communities weserve. We do not discriminate based on race color national origin religion political affiliation sex(including pregnancy) sexual orientation gender identity age disability marital status or veteranstatus. The company will provide accommodation to applicants including those with disabilities duringthe recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

Senior IC

Role ResponsibilitiesThe Senior Analyst Customer Analytics has a significant role in using insight from customers and colleagues worldwide to improve financial services for families small businesses multinational corporations and non-profit organizations.To build and maintain common BI platforms for...