Customer Care Supervisor
Share
Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Lead coach and manage the customer care team to meet performance and quality standards
Develop and implement customer service policies procedures and best practices
Monitor customer interactions across channels (phone email)
Collaborate with sales product and operations teams to improve customer experience
Identify trends in customer feedback and recommend process improvements
Manage staffing scheduling and training for the customer care team
Ensure compliance with company policies and relevant regulations
Lead coach and manage the customer care team to meet performance and quality standards
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
Job Applicants Privacy Notice:
Click on this link to read the Job Applicants Privacy Notice
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
