CRMFC Dynamics Engineer

Position Description:

At CGI we deliver high-impact digital services that transform how organisations engage with their customers. As a Dynamics CRM/CE Functional Consultant youll play a key role in shaping user-centred solutions that meet real client needs working closely with delivery teams to turn complex requirements into intuitive high-quality services. Youll be trusted to take ownership contribute ideas and influence outcomes while being supported by experienced colleagues in a collaborative environment that values continuous improvement innovation and shared success.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
This role is hybrid with 2/3 days a week working on CGI sites primarily in Nottingham with occasional expensed travel to another client site in Swansea.

Your future duties and responsibilities:

In this role you will work closely with clients product owners and solution architects to analyse requirements and shape Dynamics 365 CRM/CE solutions that deliver real value. Youll guide delivery teams through configuration and change ensuring solutions are aligned to user needs accessibility standards and Agile best practice.
You will actively contribute throughout the delivery lifecycle influencing quality from the earliest stages and supporting continuous improvement across tools practices and documentation. Supported by a collaborative multi-disciplinary team youll have the autonomy to make informed decisions while helping teams deliver reliable accessible and user-focused services.
Key responsibilities
Analyse client requirements and translate them into effective Dynamics 365 solutions
Provide expert advice to support optimal use of CRM/CE platforms
Guide delivery teams through configuration and deployment of CRM/CE changes
Collaborate with engineers DevSecOps and QA to embed quality throughout delivery
Support continuous improvement of engineering practices tools and documentation
Ensure solutions meet accessibility standards such as WCAG 2.2 AA
Actively participate in Agile ceremonies including sprint planning and retrospectives
Communicate clearly with both technical and non-technical stakeholders

Required qualifications to be successful in this role:

You will bring strong functional expertise in Dynamics 365 along with the ability to understand client needs and deliver practical high-quality solutions. Youre comfortable working in Agile delivery teams and enjoy collaborating across disciplines to achieve shared outcomes.
Essential qualifications
Deep knowledge of Dynamics 365 Business Central functionality and business process integration
Strong experience with Dynamics 365 Customer Engagement (CE) and Field Service
Experience working with Dataverse tables (virtual tables desirable)
Hands-on experience with the Power Platform including model-driven Power Apps
Experience with Power Automate Power Fx and Power Pages (Portals)
Proficiency in Liquid HTML CSS and JavaScript
Experience creating and modifying plugins workflows and custom APIs using C#
Experience using XRM ToolBox and solution layering
Proven experience working effectively within Agile delivery squads
#LI-RJ1

Skills:

• Analytical Thinking
• Nexus

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.