Director, Sales Operations

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Director Sales Operations (Community Engagement) leads the Outreach Engagement (SDR) and Member Engagement functions providing strategic direction operational rigor and performance accountability across the sales organization. This role partners closely with Sales leadership to scale systems processes and analytics that drive conversion efficiency and sustainable growth. The Director oversees manager-level leaders owns sales operations governance and ensures the organization is enabled with clear workflows accurate data and actionable insights.

Primary Responsibilities

Lead the Outreach Engagement (SDR) and Member Engagement functions through manager-level leaders ensuring alignment to sales goals and performance expectations.
Establish monitor and govern standardized KPIs across Community Engagement teams to drive accountability and consistent performance.
Own and continuously refine sales processes including lead management engagement workflows and conversion pathways ensuring speed accuracy and compliance.
Provide strategic oversight of CRM governance and optimization (Salesforce) ensuring data integrity adoption and effective integration with cross-functional systems.
Translate sales and engagement data into actionable insights through dashboards reporting and performance analysis to inform decision-making.
Partner cross-functionally with Sales Marketing Operations and Compliance to align engagement strategies with organizational priorities and regulatory requirements.
Lead enterprise-level sales operations initiatives including enablement training frameworks process improvement and scalable system design.

This position is remote. Travel may be required for periodic in-office leadership meetings business reviews or conferences. Estimated annual travel is 1520%.

WHAT YOU BRING TO THE TABLE:

Qualifications:

7 years of progressive experience in sales operations sales management or related leadership roles (healthcare industry experience preferred).
Proven success leading multi-layered teams through manager-level leaders.
Demonstrated ability to design and scale sales processes KPIs and governance structures.
Advanced experience with CRM administration and sales analytics (Salesforce required; Power BI and Excel proficiency preferred).
Strong analytical organizational and problem-solving skills with a data-driven mindset.
Excellent leadership communication and cross-functional influence skills.

Skills:

Data-driven decision making and performance management
CRM governance and sales analytics expertise
Cross-functional collaboration and stakeholder influence
Leadership coaching and team development
Process design optimization and scalability
Adaptability and problem-solving in fast-paced environments

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

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For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$133078$160534 USD

Required Experience:

Director

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...