Customer Service Specialist (Flex Role)
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Job Location:
Uxbridge, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Customer Service Specialist (Flex Role)
Location: Uxbridge MA
Employment Type: Full-Time(Saturday availability required)
About the Role
Koopman Lumber is looking for a reliable flexible Customer Service Specialist to support multiple areas of our store including the sales floor Lawn & Garden and Rental & Power Shop. This is a hands-on do-all role ideal for someone who enjoys variety staying active and helping customers wherever theyre needed most.
The right person understands that great customer service doesnt live in one department. Youll float between teams assist customers support daily operations and help keep the store running smoothlyespecially during busy weekends.
What Youll Do
- Customer Service & Sales Support
- Greet and assist customers in a friendly prompt and professional manner (in person and by phone).
- Provide product guidance answer questions and support purchasing decisions.
- Assist with inventory questions pricing promotions and general store inquiries.
- Help customers load materials tools or products into vehicles as needed.
Lawn & Garden / Greenhouse Support
- Assist with live plant care and sales in the Lawn & Garden and greenhouse areas.
- Inspect plants for quality and identify signs of disease or pests.
- Provide basic guidance to customers on plant selection and care.
- Help unload incoming shipments and stock product following proper procedures.
- Rental & Power Shop Support
- Assist customers with tool and equipment rentals and service requests.
- Explain rental terms features and safety guidelines clearly and professionally.
- Process rentals returns and reservations accurately.
- Inspect clean and organize returned tools and equipment.
- Support Power Shop Technicians by communicating customer updates and intake details.
General Store Support
- Maintain clean organized and safe work areas.
- Communicate effectively with store leadership and team members.
- Promote teamwork and assist in other departments as needed.
- Participate in company-sponsored training programs.
Schedule Expectations
- Flexibility to work across departments.
- Saturday availability is required.
Why Join Koopman Lumber
- Competitive pay based on experience.
- Health dental vision and 401(k) with company match (for eligible employees).
- Paid time off and employee discounts.
- On-the-job training and opportunities to grow.
- Supportive family-owned company culture.
Apply Today
- Apply online or speak with a store manager to learn more.
Questions
Contact Benjamin Doyle Pita
Koopman Lumber is an Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Family-owned and operated since 1939, Koopman Lumber & Hardware boasts 13 locations across Massachusetts. These include three full-line stores in Whitinsville, Uxbridge, and North Grafton, offering lumber, hardware, paint, and lawn and garden supplies. Additional locations include a l ... View more
