Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach FL and Prescott AZalong with a Worldwide network spanningroughly 120global locationsEmbry-Riddle proudly stands as the worlds largest aviation and aerospace university. Now celebrating our 100th year we continue to lead innovation in STEM education serving more than 30000 students worldwide. Ourcutting-edgeprograms in Applied Science Aviation Business Technology Engineering Safety Security and Space prepare the next generation of leaders shaping the future of flight and beyond.

The Opportunity

The Assistant Director serves as a key resource for graduate and transfer students providing guidance and support throughout the admissions process via phone email virtual meetings and other platforms. This role requires in-depth knowledge of university programs financial aid international admissions standards and institutional policies.

Key responsibilities include:

Application and Student Interaction

• Review and process student applications rendering admissions decisions using systems such as Campus Solutions Imaging Workflow and Salesforce/CRM.
• Assist applicants from various programs including the English Language Institute (ERLI) Pathways (ERLI/Pathways Accelerated/Combined/41) MS/PhD Tracks Dual Masters intra-university transfers and students who have been dismissed or suspended.
• Respond promptly to inquiries and tasks related to graduate and transfer student applications.
• Provide comprehensive support through phone calls both incoming and outgoing to prospective admitted and non-admissible students.
• Conduct in-person and virtual counseling sessions with prospective students and families offering guidance on the admissions process.
• Confirm eligibility and program details for MS/PhD applicants including term availability degree programs minors specializations and key deadlines.
• Collaborate cross-functionally with departments such as Records Financial Aid ISSS Advising and others to facilitate smooth progression through the enrollment funnel.

Quality Assurance

• Ensure data accuracy across CRM and related systems by developing and executing audit reports.
• Monitor and maintain statistical data on prospective and applicant cohorts through regular file audits.
• Support the development and revision of transfer guides to ensure accurate and up-to-date information for prospective transfer students.

Event Assistance & Participation

• Represent the Office of Graduate and Transfer Admissions at key events such as Open House Preview Day and Orientation.
• Collaborate with graduate faculty to organize and coordinate ERAU Information Sessions for various programs.
• Actively participate in monthly departmental meetings to contribute to ongoing initiatives and updates.
• Assist with recruiting graduate and transfer students through online platforms as well as at local and out-of-state recruitment fairs when needed.

Transfer Portal Back-Up

• Provide course equivalency assessments and academic degree information to prospective transfer students.
• Evaluate and verify transfer course credits to ensure accurate credit articulation.
• Develop and update transfer equivalency rules to facilitate seamless credit transfer for prospective students.
• Maintain and update Transfer Portal data as necessary to ensure accuracy and completeness.

Perks Await You at Embry-Riddle!

• Health Benefits:Experience comprehensive medical dental and vision coverage along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your healthbecause your journey to wellness should be rewarding! Buckle up for a healthier happier you!

• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.

• Generous Time Off:Relax with18 daysof personal leave in your first year. Enjoy 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.

Required Education and Qualifications:

• Bachelors degree

Required skills knowledge abilities:

• Exceptional Customer Service & Organizational Abilities
• Strong Communication Skills
• Conflict Resolution
• Cultural Competence
• Data Analysis and Report Writing
• Working knowledge of Microsoft Office Suite SharePoint and any student information system
• Cross-Functional Collaboration with Various Stakeholders
• Independent and Team-Oriented Work Style

Application process/requirements

Tosubmityour application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition numberR310870. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty staff and students are treated fairly andprovidedequal opportunities for employment advancement compensation training and other benefits of employment. Embry-Riddle makes employment decisions including hiring promotions compensation and other terms of employment based on individualmerit qualifications and abilities. Embry Riddle is strongly opposed to discrimination and harassment and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race color national origin sex disability veteran status predisposing genetic characteristics age religion or pregnancy status or any other status protected by federal state or local law in its employment educational programs admissions policies financial aid or other school-administered programs or activities. For further information please visitourwebsite.

*Embry-Riddle is not seekingassistancefrom staffing or recruitment agencies. All agencies are directed to contactand should not reach out to hiring managers or staff.