IT Help Desk Associate- Ras Laffan
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
(Qatar based candidates can apply)
IT Helpdesk Associate – Oil & Gas / Petrochemical
Experience: 3
Contract: 2 Years
Job Purpose
The IT Helpdesk Associate serves as the primary point of contact for end users within Oil & Gas / Petrochemical operations. The role is responsible for handling user calls logging and tracking tickets providing Level 1 and Level 2 remote support and ensuring timely resolution of IT issues. The position supports critical operational systems and contributes to uninterrupted business operations compliance and a high-quality user support experience in an industrial environment.
Key Responsibilities
Act as the first point of contact for IT-related incidents service requests and user queries.
Log categorize prioritize and track tickets through the Helpdesk system in line with SLA requirements.
Provide Level 1 & Level 2 remote support for hardware software network and application-related issues.
Support users in Oil & Gas / Petrochemical facilities including plant offices operations and corporate users.
Escalate unresolved or complex issues to Level 3 support or relevant technical teams with proper documentation.
Manage and maintain the Helpdesk portal ensuring accurate records and timely follow-ups.
Generate regular Helpdesk reports (ticket volumes resolution time SLA compliance trends).
Ensure adherence to IT policies cybersecurity standards and operational safety requirements.
Assist in improving service performance and user satisfaction through proactive support and communication.
Key Skills & Competencies
Strong troubleshooting skills for desktops laptops printers and basic network issues
Knowledge of ITSM tools (ServiceNow Remedy Jira or similar)
Understanding of IT support in industrial / Oil & Gas / Petrochemical environments
Good communication skills with the ability to support technical and non-technical users
Ability to work under pressure in a 24/7 or shift-based operational environment
Awareness of safety compliance and operational criticality in plant environments
Qualifications & Experience
Bachelor’s degree in IT Computer Science or related field
2–5 years of experience in IT Helpdesk / Technical Support
Prior experience supporting Oil & Gas Petrochemical Energy or Industrial projects is mandatory
Experience with Level 1 & Level 2 support in large enterprise or project-based environments
Work Environment
Oil & Gas / Petrochemical facilities corporate offices and project sites
May require shift work on-call support or coordination with operations teams
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
