Utility Services Supervisor

Utility Services Supervisor

Eagle River Water and Sanitation District isseekinga dedicated and professional Utility Services Supervisor to join our team. This role plays a key part in strengthening community connections while leading the implementation maintenance and continuous improvement of our Advanced Metering Infrastructure (AMI).

Our Utility Services Technicians are often the first point of connection between theDistrictand its customers and serve as the frontline link to the community. While not everyone understands our operations every community member knows their monthly accuratemeter read and a friendly professional interaction play a significant role in creating a positive customer experience.

This role willbe responsible forsupervising the meter servicesprogramwhich includes reading installing inspecting and testing water metersand advanced metering infrastructure equipmentlocating and operating curb stopsas well as supervising a talented and dedicated team of meter you are aproven leader of people and implementer of systems we want to hear from you.

Why work forEagle River Water andSanitationDistrictAs a Utility Services Supervisor youwontjust managemeters;youllshape the way our community experiences water and wastewater a dedicated team streamline operations and ensure every customer interaction isaccurate reliable and positive. On top of making a real differenceyoullenjoy competitive health benefits our employee housing program and opportunities for ongoing training and professional growth.

THE DAY TO DAY:

• Leadership:Supervise the meter services team including performance management planning training and certification maintenance.
• Relationships:Act as a liaison with other departments and committees to ensure smooth operations.
• Customer Service:Interact with customersregardingmeter readings accounts and inquiries.
• Maintenance:Oversee meter reading repairs testing and infrastructure management.
• Scheduling:Develop procedures manage hardware and software systems andmaintainaccuraterecords.
• Project Management:Lead AMI system maintenance infrastructure projects and process improvement initiatives.
• Budgeting:Manage inventory equipment purchases and the departmental budget.
• Data Analysis:Review consumption reports troubleshoot data issues andmaintainrecords.
• Teamwork:Coordinate with other departments support customer service operations and respond to emergencies.
• Safety:Ensure compliance with safety regulations and promote a strong culture of safety.

The Big Picture:Support and contribute to a highly productive team committed to providing efficient reliable water and wastewater service to customers from East Vail to Wolcott.

QUALIFICATIONS

The ideal candidates will bring five years of experience in the maintenance repair and installation of advanced metering infrastructure (AMI). Candidates with experience in administration planning operations purchasing scheduling project management etc. preferred. Two years of supervisory experience required.

Technical Knowledge

• Requires a working knowledge of specialized practices equipment and procedures related to water and wastewater utility services (plumbing fire suppression systems and inspection work).
• Backflow prevention and cross connection control knowledge preferred.
• Must possess or have the ability to obtain within a set timeframe a Class 4 Water Distribution System Operator and Class 4 Wastewater Collection System Operator Certification.

Skills and Abilities

• Demonstrated implementation problem-solving and project management skills.
• Excellent time management and organizational skills with the ability to handle a large variety of tasks and deadlines effectively.
• Proven customer service and communication skills (verbal and written). This role will work directly with our customers including hotels resorts and engineering teams to explain clearly and confidently our processes and procedures for efficient metering services.
• Public speaking or presentation skills are helpful.
• Research data analysis and math skills are required.
• Proficiency in Microsoft Office Suite (especially Excel).
• Strong experience in Cloud-Based Technology and software management and integration preferred.

Other Requirements:

• Must have the ability to maintain a high level of confidentiality. Knowledge of local area preferred.
• Must possess a valid Colorado Drivers license within 30 days of full-time employment and be insurable under Districts standards.
• Must obtain CPR/First Aid Certification within the first six (6) months of employment.

SCHEDULE
This position will work five eight hour shifts with some flexibility in start and time. This position is NOT required to work in an on-call capacity.

SALARY
The hiring pay range for this role is $103625 - $155438. We are committed to recognizing and retaining high-performing employees and have performance-based annual merit increases cost of living adjustments and annual market evaluations to make sure we are paying competitively.

BENEFITS
At Eagle River Water & Sanitation District we are proud to invest in our teams well-being growth and success through a comprehensive and competitive benefits package designed to promote employee well-being safety and financial security. Our employees enjoy the following benefits:

• Generous Time Off: New employees accrue 22 days PTO annually increasing with tenure
• Paid Parental Leave
• Paid Holidays: 13.5 paid holidays
• Medical Dental and Vision Coverage: Comprehensive plans through Cigna Ameritas and Superior Vision.
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA): Tax-advantaged options for healthcare and dependent care expenses
• Wellness Incentives: Recreation benefit of up to $800 annually for participating in self-care activities.
• Employee Assistance Program (EAP): Confidential support for mental health legal financial and personal challenges
• Gym Discounts & Pro-Deals: Access to local fitness centers and retail discounts
• 414(h) Retirement Plan: 5% employee contribution with up to 11.2% employer match
• 457(b) Retirement Plan: Optional pre-tax or Roth contributions
• SmartDollar Financial Wellness Program: Tools and coaching to help you reach your financial goals
• Tuition Reimbursement: Up to $3000 annually for job-related college coursework
• Housing Assistance: Monthly housing stipend of $522 employee housing (pending availability) and down payment assistance programs
• Loan Programs for Ski Passes Electric Vehicles and Computers
• Life & AD&D Insurance: Employer-paid coverage up to 3x annual salary
• Short-Term & Long-Term Disability Insurance

Ready to make an impact
Whether youre maintaining our pristine water systems or supporting operations behind the scenes your work helps protect the environment and serve the Vail Valley. Explore career opportunities with ERWSD and discover how your work can flow into something greater.

All District employees must submit to a pre-employment drug screen and extensive background check including an educational verification and reference check. For a full position description including work environment and physical demands email. All applicants must apply online at February 9 2026.

We are an Equal Opportunity Employer

We do not discriminate based on race color religion national origin sex age disability sexual orientation marital status genetic information or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.