Service Delivery Supervisor

Salary: Circa 45000 Car Allowance
Permanent Full time 37.5 hours per week
Base Location: Home-based with regular travel required and weekly visits to Osprey House Huntingdon

At Alpheus we deliver innovative water and wastewater treatment solutions for industrial clients. Our work is vital to environmental sustainability and operational excellence and we are looking for a proactive customerfocused Service Delivery Supervisor to lead daytoday operational delivery across our field and fixed sites.

In this role youll provide handson leadership to our Field Engineers driving high operational standards compliance and a strong customer experience. You will act as a key onsite presence for our clients ensuring issues are resolved quickly performance targets are achieved and continuous improvement is embedded across all operations.

Your leadership will ensure safe compliant and efficient service delivery supporting longterm contract success and commercial performance.

Key Responsibilities:

• Lead and manage the Field Team including Engineers Apprentice and Contractors.
• Oversee daytoday delivery across field and fixed sites ensuring contractual and KPI targets are met.
• Coordinate engineer schedules and allocate resources to maximise productivity and service quality.
• Maintain strong onsite presence across customer locations providing proactive issue resolution.
• Build and maintain strong customer relationships through professional responsive communication.
• Drive operational excellence and continuous improvement across all service delivery processes.
• Optimise efficiency by reducing travel overtime downtime and callouts.
• Manage the Field Team operational budget including expenditure approval and costperhour optimisation.
• Oversee the Field Team training budget and support staff development.
• Support administrative tasks such as procurement purchase orders and invoicing; provide cover during annual leave.
• Ensure compliance with health safety and environmental standards championing a zeroaccident culture.
• Lead H&S activities including audits inductions safeworking compliance and nearmiss reporting.
• Collaborate with internal stakeholders (Commercial H&S Process O&M BD) to support performance and contract success.

Requirements:

Essential

• Full UK driving licence.
• Strong understanding of operational and maintenance processes (mechanical and biological).
• Solid knowledge of health safety and environmental standards.
• Analytical mindset with strong problemsolving ability.
• Ability to make sound decisions under pressure.
• Excellent organisational planning and timemanagement skills.
• Good IT literacy.

Desirable

• Experience in the water/wastewater industry.
• Previous experience as an operational manager or supervisor.
• Strong communication skills with a customerservice focus.
• Proven ability to lead motivate and support fieldbased teams.
• Experience coordinating schedules and resources.

Whats in it for you

• Personal private health care
• 26 days annual leave rising with service Bank Holidays (with flexible holiday swap options for religious observance)
• Life cover at 8 salary
• Personal accident cover up to 5 salary
• Flexible working
• Competitive pension scheme Anglian Water doublematches contributions up to 6%
• Bonus scheme
• Flexible benefits to support wellbeing and lifestyle

Why Alpheus

Were part of the Anglian Water Group delivering sustainable futurefocused water and wastewater solutions across the UK. If youre passionate about operational excellence team leadership and delivering exceptional service wed love to hear from you.

Closing Date: 03/02/202