Working Student IT Workplace (fmd)

getolo is looking for aWorkplace IT Working Student (f/m/d)for 20 hours a week to support day-to-day IT operations and serve as a first point of contact for internal IT requests.
This role is well suited for students who want hands-on experience in IT support within a modern company environment.

Responsibilities

Core Tasks

• Provideon-site first-level IT supportfor standard well-documented issues
  (e.g. password resets basic hardware and software problems)
• Supportonboarding and offboarding processesbased on defined checklists and under supervision
• Handlehardware distribution collection and inventory maintenance
• Create and maintainuser-facing and internal IT documentation
• Escalate complex or non-standard issues toL2/L3 IT administrators or the IT Lead
• Act as thefirst point of contact for employeesacross all departments regarding IT-related issues
• Coordinate withPeople & Culture / HRon onboarding and offboarding processes
• Escalate security-related topics or incidents to theSecurity Lead
• Work closely with theWorkplace IT teamand follow defined IT processes and escalation paths

Must-have

• Enrolled student inComputer Science Information Systems IT Management Business Informatics or a comparable technical or STEM-related study programme
• Structured and reliable working style with the ability to follow processes and documentation
• Service-oriented mindset and clear communication skills
• Ability to work independently on assigned tasks and collaborate within a team
• Fluent English

Nice-to-have

First experience in IT support helpdesk or technical operations
(e.g. student job internship apprenticeship or private projects)

Familiarity with common workplace tools such as:

• Google Workspace
• Microsoft 365
• Slack
• MDM solutions (e.g. Jamf Kandji Intune)
• Atlassian tools (Jira Confluence)

Basic experience with device setup troubleshooting or account management

Why getolo

Salary & Vacation

• Attractive fixed salary

Mobility & Flexibility

• Work hybrid - from your home office and in our office in Berlin-Mitte

Health

• Benefit from free coaching sessions with our mental health tool
• Test our products yourself! Choose between dentolo petolo or vitolo

And much more

• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Two Community Days per calendar year
• Pet friendly office

Sounds like the perfect job for you We look forward to receiving your application and getting to know you!

About getolo

Founded in 2015 getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental pet health and liability as well as health add-on coverage. Under the brands dentolo petolo and vitolo we serve over 200000 customers in Germany providing digital and hassle-free protection that seamlessly integrates into their daily lives.
We believe that prevention is always better than curewhich is why we focus on preventive care customer-centric service and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts we continuously monitor industry developments to offer practical solutions for current challenges.
getolos company culture is built on collaboration innovation and agilityalways with a strong focus on the needs of our customers. With a team of around 200 employees getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

getolo is an equal opportunity and diversity employer. We strive to create a friendly safe and welcoming environment for all our team members regardless of ethnicity gender gender identity and expression sexual orientation limitations and talents of any kind physical appearance social background marital status age or religion (or lack thereof).

When you apply we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo marital status religion gender nationality etc.). We value and treat all applications equally.

Contact:

getolo Recruiting Team