Technical Service Specialist (London)
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Job Location:
Maidenhead - UK
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals reference labs blood banks and clinics. Our products offer automation convenience cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science helping to create the diagnostics industry through the companys commitment to improving patient care and lowering overall costs.
We have an exciting opportunity for a Technical Service Specialist to join the team to manage London.
As a Technical Service Specialist you will play a key role in supporting Abbotts diagnostics customers by ensuring fast reliable and highquality technical service across your territory.
You will provide firstline service backup to Abbott Ambassadors resolving service interventions requiring less than four hours of labour helping maintain service continuity and customer confidence.
Your responsibilities will also include planning and delivering scheduled preventive maintenance supporting instrument installations and contributing to the overall efficiency performance and growth of the district.
Success in this role will be measured by your ability to consistently meet service key performance indicators achieve high customer satisfaction (NPS) and support profitable and sustainable business growth within your territory.
Knowledge Skills and Abilities
To be successful in this role you will bring a strong technical foundation combined with customerfocused communication skills.
Bachelors degree or equivalent qualification or experience required; an Engineering degree (medical electrical mechanical or medical technology) is preferred
Proven experience in a similar technical service role supported by management and customer references or entry via a Graduate Development Programme
Strong ability to engage effectively with customers particularly laboratory staff and key stakeholders
Recognised technical expert for assigned product lines
Strong communication skills with the ability to explain technical concepts clearly and confidently
Demonstrated capability to identify issues drive rootcause analysis and deliver effective resolutions
Confident user of analytical tools and software to support troubleshooting reporting and decisionmaking
WHAT WE OFFER
At Abbott you can have a good job that can grow into a great career.
As youd expect from a global healthcare company we offer a fantastic range of benefits including competitive salaries a superb defined contribution pension scheme private healthcare life assurance and a flexible benefits scheme.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
United Kingdom > Maidenhead : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck or a powered piece of material handling equipment
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
