DMV Program Supervisor I

Bladen County, NE - USA

Monthly Salary: $ 50633 - 88607

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Supervisor I (NS)

Position Number

Grade

NC14

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This is an anticipated vacancy.
This position serves as a manager with program authority in the area of assignment. This position oversees all operations and services provided by staff and assists leadership with strategic planning. Responsibilities include planning organizing and managing daily operations; human resources management and staff development; program policy and procedure design and implementation; and associated business functions. The primary purpose of this critical position is to manage and direct this program of considerable scope and complexity requiring considerable specialized knowledge of the program and the associated processes and procedures. This position establishes customer service objectives as they relate to the rules and regulations of the vehicle registration service area driver license service area and liability insurance service area to ensure the call center is operational with an engagement base of around 2 million customers annually. This position utilizes the current technology to analyze and record call center metrics on a daily weekly and monthly basis as well as trending that data over time to ensure successful achievement of the Customer Contact Center and Divisions objectives. This position oversees all operations and services provided by staff and assists leadership with strategic planning. Responsibilities include planning organizing and managing daily operations; human resources management and staff development; program policy and procedure design and implementation; and associated business functions.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC14 $50633.00 - $88607.00

Management prefers applicants with the following:

Considerable knowledge of motor vehicle laws policies and procedures
Experience managing a large group of employees and building strong working relationships with peers internal and external customers
Experience researching and resolving problems to make independent decisions as needed
Experience interpreting and explaining policy and procedures rules regulation and/or laws to a diverse clientele using excellent communication skills
Experience maintaining records reports and data using MS office products.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution and three (3) years of experience related to the area of assignment; or an equivalent combination of training and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Andriette Dana Clifton

Email:

Required Experience:

Manager

AgencyDept of TransportationDivisionDivision of Motor VehiclesJob Classification TitleProgram Supervisor I (NS)Position NumberGradeNC14About UsIts the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and en...