Director of Operations | Full-Time | Gaillard Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

In consultation with the General Manager the Director of Operations manages supervises and coordinates the day-to-day operations of the center including but not limited to maintenance set-up/changeovers custodial/housekeeping equipment safety and capital projects. This employee also provides overall administrative planning direction and policies to operating managers and supervisors assuring the highest quality service program to assure booking and rebooking of events. The Director of Operations ensures an effective and cost-efficient program by controlling departmental operating budget while providing highly responsible staff assistance to the General Manager.

This role pays an annual salary of $68000-$75000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until April 17 2026.

• Oversees overall daily operation and maintenance of the facility and all systems. This includes HVAC sound electrical plumbing fire protection life safety workplace safety communications pest control etc
• Participate in the development and administration of the facilitys operations and capital budgets; forecast of additional funds needed for staffing equipment materials and supplies; monitor and approve expenditures; implement adjustments as necessary
• Oversees the advancement and communication of event information to the appropriate departments and staff
• Oversees the operation of event set-up and tear-down i.e. chairs signs banquet functions etc
• Select train motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
• Responsible for Health & Safety compliance
• Develop and update comprehensive management reports and manuals (i.e. Operations Manual Annual Preventive Maintenance Plan Annual Facility Report Fire Code Rules & Regulations etc)
• Demonstrate continuous effort to improve operations decrease turnaround times streamline work processes and work cooperatively and jointly to provide quality seamless customer service
• Conduct a variety of organizational and operational studies; recommend modifications to programs policies and procedures as appropriate
• Establish and maintain effective working relationships with staff facility stakeholders and facility users
• Direct and monitor the work of contractors engineers and architects on building projects
• Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent Federal State and Local regulations
• All other duties as assigned by the General Manager

• B.S. or B.A. degree from an accredited college/university.
• 5-7 years experience in facility operations management.
• Ability to work event nights weekends and holidays as required.
• Knowledge of budget preparation and control.
• Knowledge of OSHA requirements.
• Basic Knowledge of boilers chillers refrigeration and ice making
• Basic Knowledge of Fire Alarm / Fire Protection systems
• Knowledge of Event production
• Capable of operating in Microsoft Office applications including: Excel Word Outlook
• Ability to supervise the work of others
• Ability to communicate with employees co-workers volunteers management staff and guests in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment
• Ability to speak read and write in English
• Ability to work well in a team-oriented fast-paced event-driven environment
• Working knowledge of equipment safety facility maintenance and housekeeping
• Excellent customer service skills

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.