BCS Leader Training, QA, and Project Delivery

Austin, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Company:

Marsh

Description:

We are seeking a talented individual to join our BCS Training QA and Project Delivery team at Marsh. This role will be based in Austin TX. This is a hybrid role that has a requirement of working at least three days a week in the office. As the BCS Leader- Training QA and Project Delivery you will provide senior leadership for quality assurance training continuous improvement and project management across insurance operations. You will design and execute the quality and training strategy build and lead high-performing QA and training teams and partner with business leaders to ensure regulatory compliance strong control environments and exceptional client experience. You will also drive enterprise-wide continuous improvement initiatives leveraging data analytics and best-in-class quality methodologies.

We will count on you to:

Develop and execute an enterprise-wide quality assurance and training strategy that spans placement proof of insurance surplus lines contract review and policy administration.
Define and maintain quality standards scoring rubrics audit methodologies sampling plans and validation processes and establish a comprehensive quality management framework with dashboards KPIs baselines and targets.
Lead and develop Quality Review Analyst and Supervisor teams including recruiting mentoring workload distribution and performance monitoring to support high-quality consistent execution.
Collaborate with functional leaders client teams IT and Training to ensure quality and training programs align with regulatory requirements and internal controls and drive continuous improvement using Lean/Six Sigma methodologies.
Oversee calibration sessions to ensure consistent scoring and inter-rater reliability and manage executive-level reporting on program health risk indicators root cause analyses and remediation plans.
Manage budgets vendor relationships quality management tools (including speech/text analytics and dashboards) and governance committees while ensuring data integrity privacy and security across all quality and training activities.

What you need to have:

Bachelors degree in Business Insurance Operations Analytics or a related field; advanced degree or professional certifications (e.g. Six Sigma Lean CQA) preferred.
10 years of experience in insurance operations quality assurance or process improvement including 7 years in senior leadership roles.
Deep knowledge of the insurance lifecycle (e.g. claims underwriting policy administration billing) and regulatory frameworks with proven experience designing and managing quality assurance programs audit processes and performance dashboards.
Strong project management stakeholder engagement and change management capabilities with proficiency in quality management systems data visualization tools (such as Tableau or Power BI) and Microsoft Office Suite.

What makes you stand out:

Experience with UAT/QA testing and process mapping techniques (such as SIPOC and value stream mapping) and familiarity with regulatory examinations and consumer protection standards.
Expertise in voice-of-the-client analytics and speech analytics with a track record of using insights to improve quality client experience and operational outcomes.
Broad knowledge across multiple insurance lines (e.g. auto homeowners P&C life) and a demonstrated ability to reduce errors rework and compliance incidents while enhancing coaching effectiveness and employee engagement.

Why join our team:

We help you be your best through professional development opportunities interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $24 billion and more than 90000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company:MarshDescription:We are seeking a talented individual to join our BCS Training QA and Project Delivery team at Marsh. This role will be based in Austin TX. This is a hybrid role that has a requirement of working at least three days a week in the office. As the BCS Leader- Training QA and Pro...