Sr. Customer Solutions Manager Technical, Amazon Leo

Amazon LEO is an initiative to increase global broadband access through a constellation of 3236 satellites in low Earth orbit (LEO). Its mission is to bring fast affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast affordable broadband to a wide range of customers including consumers businesses government agencies and other organizations operating in places without reliable connectivity.

Do you want to work to enable enterprises to transform their businesses with Amazon Leo Sounds great. Tell me more.

We are seeking an experienced and self-starter to join as a Customer Solutions Manager (CSM). This role will serve as the post-sale primary point of contact for our enterprise B2B clients utilizing our satellite communications services. This role requires a unique blend of technical knowledge industry expertise and relationship management skills to ensure our customers maximize value from our satellite connectivity solutions across their operations supply chains and digital transformation initiatives.
Amazon Leo is redefining global connectivity. As a CSM you will play a critical role in helping customers modernize infrastructure increase resiliency and unlock new business models.

Key job responsibilities
Customer Relationship Management
Serve as the trusted advisor and primary point of contact for assigned enterprise accounts across retail media energy manufacturing and other B2B sectors
Build and maintain strong relationships with key stakeholders from IT and operations teams to C-suite executives
Conduct regular business reviews to assess customer satisfaction usage patterns and growth opportunities
Develop deep understanding of industry-specific challenges and align our connectivity solutions to their strategic business objectives

Technical Consultation & Support
Working with our Service Delivery Team guide customers through onboarding implementation and optimization of LEO satellite services for their specific use cases (remote operations IoT connectivity backup communications etc.)
Collaborate with Technical Account Managers and engineering teams to troubleshoot technical issues and ensure service quality across customer locations
Educate customers on network capabilities coverage areas latency characteristics and best practices for their industry applications
Translate complex technical concepts into business value propositions relevant to each industry vertical

Account Growth & Retention
Identify expansion opportunities within existing accounts including new locations use cases and business units
Monitor customer health metrics and proactively address risks to retention
Drive product adoption and utilization to maximize customer ROI and operational efficiency
Develop success plans tailored to each customers unique requirements industry challenges and deployment scenarios

Industry Expertise & Solution Development
Understand industry-specific connectivity needs (e.g. remote retail locations media broadcasting offshore energy platforms distributed manufacturing facilities)
Identify how satellite connectivity enables digital transformation operational efficiency and business continuity
Stay current on industry trends regulatory requirements and competitive landscape
Develop industry-specific use cases and success stories to demonstrate value

Cross-Functional Collaboration
Partner with Product Engineering and Operations teams to advocate for customer needs
Provide customer feedback to inform product roadmap and service improvements
Coordinate with the Network Operations Center (NOC) for service delivery and incident management
Work with Sales and Marketing on case studies testimonials and reference opportunities

Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.


- Experience communicating across technical and non-technical audiences including executive level stakeholders or clients
- 5 years of experience in customer success account management or technical consulting roles serving enterprise B2B customers
- 5 years of experience working with technical products and aligning with technology sales
- 5 years of experience working with enterprise clients in one or more target industries (retail media energy manufacturing logistics etc.) for a technology product or service
- Strong understanding of technology telecommunications cloud networking or enterprise connectivity solutions
- Proven track record of managing complex enterprise customer relationships and driving business outcomes
- Experience with CRM systems and customer success platforms
- Willingness to travel up to 30% for customer meetings site visits and industry events

- 5 years of experience in the satellite cloud networking telecommunications or enterprise technology industry
- Knowledge of LEO satellite systems IoT connectivity cloud or edge computing solutions
- Experience serving customers with distributed operations remote locations or global footprints
- Understanding of industry-specific applications (POS systems SCADA media transmission supply chain management)
- Familiarity with SLA management and enterprise service delivery frameworks
- MBA or advanced technical degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 153600.00 - 207800.00 USD annually
USA WA Bellevue - 153600.00 - 207800.00 USD annually