Product Support Specialist, Retail Product
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Product Support Specialist on the Retail Product team youll play a key role in developing updating and maintaining process and procedure documentation. Youll contribute to projects that require strong knowledge of insurance and guaranteed investment products applying your analytical skills and clear communication style to produce accurate userfriendly materials.
Working within the Life Insurance Critical Illness and Guaranteed Investment product development team youll collaborate closely with subject matter experts and key stakeholders to support and enhance our product offerings. This role also provides extensive crosstraining opportunities allowing you to build on your current strengths while developing new skills to grow your career at Manulife.
Position Responsibilities:
Create maintain and regularly update internal process documentation including best practices standard operating procedures and process guidelines to ensure consistency across the team.
Update and manage product documentation for insurance and investment products.
Ensure content accuracy and adherence to corporate standards.
Collaborate with subject matter experts to ensure document quality.
Stay updated on technical writing trends and best practices.
Maintain a centralized documentation repository and ensure version control and accessibility.
Use team tools and processes effectively such as RACI Style guide Product documentation plan JIRA and SharePoint.
Required Qualifications:
Exceptional written and verbal communication skills.
Excellent research skills to quickly understand complex product details.
Keen attention to detail and ability to produce high-quality documentation.
Ability to identify complex issues and develop creative solutions.
Proficient in Microsoft Office and Adobe.
Preferred Qualifications:
Strong collaboration and relationship management skills.
Comfort with learning new technology.
Highly organized with the ability to prioritize tasks.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Waterloo OntarioWorking Arrangement
Salary range is expected to be between
$59100.00 CAD - $98500.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
