Senior Business Relationship Support Specialist
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Wells Fargo is seeking a Senior Business Relationship Support Specialist in Global Treasury Management as part of Enterprise Functions to support the Banks Service team.
In this role you will:
- Support complex or large portfolio of customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts
- Assist with components of audit or compliance reviews and exams
- Maintain policy manuals and Business Continuity Plan documentation
- Handle complex customer issues including escalation and resolution
- Solve issues with various operations centers internal bank departments and outside vendors
- Identify prospective opportunities to market and oversee non credit products to new or existing customers
- Prepare presentations materials and serve as a subject matter expert for the department
- Provide new hire and ongoing systems processes policies and procedures training
- Train and mentor less experienced Relationship Associates
- Work with Relationship Managers to structure and execute transactions for the most complex clients and to manage portfolio with high operating exposures
- Make decisions on complex customer issues and problems
- Partner with customer service manager to resolve issues and provide status updates on implementations
- Collaborate with executives management relationship managers and other internal partners or business lines
- Mentor to less experience individuals and may assist with their development
Required Qualifications:
- 4 years of Business Relationship Support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
Desired Qualifications:
Correspondent Banking experience
Treasury Management Payments Product experience
International SWIFT payments experience
Bilingual - Spanish and English fluency
Customer service experience with the ability to balance needs of clients and stakeholders
Excellent verbal written and interpersonal communication skills
Ability to execute in a fast paced high demand environment while balancing multiple priorities
Job Expectations:
This position is not eligible for Visa sponsorship
Ability to work on-site at approved location at least three days a week
Ability to work schedule Monday - Friday 9:00 AM - 6:00 PM local standard time
Posting End Date:
21 Jan 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Senior IC
Key Skills
- Marketing
- Customer Retention
- Wealth Management
- Risk Management
- Customer Service
- Financial Institutions
- Investment Products
- Communication
- KYC
- Relationship Management
- Internal Departments
- Accounting and Finance
- Problem Resolution
- Business Owners
About Company
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