Credentialing Coordinator

Aeroflow Health - Credentialing Coordinator

Aeroflow Health is made up of creative and talented associates who are transforming the home medical equipment industry. Our patient-centric business model is founded on innovation through technology and cutting-edge delivery platforms. We have grown to be a leader in the home medical equipment segment of the healthcare industry are among the fastest-growing healthcare companies in the country and recognized on Inc. 5000s list of fastest-growing companies in the U.S. As Aeroflow has grown our needs to curate an amazing employee environment and experience have grown as well. Were working hard to ensure that Aeroflow remains a premier employer in Western North Carolina thus bettering the everyday lives of the employees that work so hard to service our patients.

The Opportunity

Within Aeroflow the Credentialing and Licensing team supports the organizations ability to deliver uninterrupted services to patients by ensuring payer credentialing enrollment and compliance requirements are met across Aeroflow Health and its subsidiaries. The team works closely with Compliance Legal Provider Relations Corporate Development and Emerging Markets to support growth initiatives and ongoing operations.

The Credentialing and Licensing team plays a critical behind-the-scenes role ensuring Aeroflow maintains strong payer relationships accurate documentation and compliance with complex regulatory requirements. This work directly supports Aeroflows ability to expand into new markets and continue serving patients without disruption.

This role is primarily based in our Asheville NC office. While collaboration happens in person the team operates with flexibility and a hybrid schedule is preferred.

Your Primary Responsibilities

We are currently seeking a Credentialing Coordinator. The Credentialing Coordinator is typically responsible for managing and supporting payer credentialing and enrollment processes with a high degree of accuracy organization and follow-through.

In this role the candidate can expect to:

• Manage and submit government (Medicaid) and commercial payer credentialing and revalidation applications
• Proactively communicate with payers regarding application status documentation needs and approval timelines
• Maintain accurate organized credentialing records and supporting documentation
• Partner cross-functionally with Compliance Legal Provider Relations Corporate Development and Emerging Markets teams
• Obtain and submit insurance certificates surety bonds accreditation documentation and annual filings
• Prepare and process attestations provider directory verifications and roster submissions
• Track and process license renewals related to provider enrollment
• Complete CHOW submissions and other payer-specific updates
• Maintain digital credentialing files and submission records
• Process inbound payer communications including physical mail received in-office
• Maintain copies of in-office licenses and certifications
• Other job duties as assigned

Employee has an individual responsibility for knowledge of and compliance with laws regulations and policies.
Compliance is a condition of employment and is considered an element of job performance.
Maintain HIPAA/patient confidentiality.
Other job duties assigned.

Skills for Success

• Strong organizational skills with the ability to manage multiple detail-heavy tasks simultaneously
• Proven ability to follow complex processes accurately and consistently
• Proactive communication style including comfort with follow-up via email and phone
• Ability to maintain high levels of accuracy in documentation and data entry
• Strong written communication skills and attention to detail
• Ability to learn new systems rules and requirements quickly
• High level of discretion and integrity when handling sensitive or confidential information

Required Qualifications

• Associates or bachelors degree preferred; or equivalent work experience
• Experience in an administrative operations compliance or coordination-focused role
• Proficiency with Microsoft Office and Google Workspace including spreadsheets and database-style tools
• Strong time management skills and reliable follow-through
• Regular and reliable attendance as assigned by your schedule

You Might Also Have

• Prior experience in healthcare credentialing enrollment or payer-facing roles
• Experience working in regulated or compliance-sensitive environments
• Familiarity with database-driven tools such as Microsoft Access or similar systems
• Background in legal support compliance or operations

What We Look For

We are looking for highly motivated individuals who:

• Are detail-oriented organized and process-driven
• Enjoy administrative and coordination-focused work
• Learn quickly and adapt well to changing requirements
• Take ownership of tasks and follow them through to completion
• Communicate clearly and professionally
• Value teamwork accountability and integrity

Candidates can expect a supportive team environment with clear processes training and opportunities to grow within the organization as the business continues to scale.

What Aeroflow Offers

Competitive Pay Health Plans with FSA or HSA options Dental and Vision Insurance Optional Life Insurance 401K with Company Match 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) additional parental benefits including fertility stipends free diapers and breast pump Paid Holidays PTO accrual from day one Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If youve been looking for an opportunity that will allow you to make an impact and join an organization with strong growth potential we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation

Required Experience:

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