Enquiry Desk Assistant

Role: Enquiry Desk Assistant

District: Sheffield

Location:Snig Hill Sheffield

Salary: 25242 - 27204 (plus weekend working)

Hours: 37 & 16 (for the 16-hour post there is requirement to work full time/37 hours for the first 4 weeks for training purposes)

Contract Type: Permanent

In this role you will deliver a high standard of customer service to members of the public who attend our stations dealing promptly professional and courteously with all enquiries.

Key responsibilities:

• Provide a prompt response to all enquiries received at the enquiry desk.

• Where appropriate signpost enquirers to other SYP teams partner services and/or organisations.

• Accept record and securely store items of found and evidential property including cash and firearms handed in by members of the public.

• Creating incidents (e.g. Reporting crimes historic offences CSODS)

• Check Confirm process and record information in relation to force processes for example vehicle documentation/seizure road traffic collisions bail signers sex offender registration and crime reports.

• Maintain and update electronic records/systems.

• Search and retrieve information to complete tasks whilst maintaining the security and confidentiality of all material handled.

• Report persons for minor offences use of Police Caution.

• Responsibility for security of access through the public foyer area/ car parks including booking in visitors to the site.

• Carry out general clerical/ administrative duties

• Attend court to give evidence in accordance with instruction and legislation.

Skills and experience:

• Experience of dealing with customers face to face in a fast-paced environment.
• Able to keep calm under pressure when dealing with difficult situations.
• Possess keyboard skills and be competent in the use of computer applications including MS Word and Excel.
• Ability to demonstrate teamwork effective communication resilience and problem solving. Previous clerical / administrative experience.
• Able to work a shift pattern including weekends bank holidays and overtime when available and ability to travel to and work at different sites.

Please note that the Enquiry Desk will be open 0800-1800 Monday to Saturday and 1000-1800 Sunday.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role skills and experience for this role please click here to view the role profile.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed Field and Hybrid.

This role has been evaluated as a fixed role.

Fixed: This is a traditional arrangement applicable when the work is mostly required to be undertaken at a fixed single place of work (on police premises) for most of the time. The work can only or is more effectively delivered from a police premises or other agreed organisational/partner premises.

Contact details:

For further information about the role please contact:Mary Ashton on

Closing Date: 3rd February 2026

Closing dates are not normally extended other than in exceptional circumstances and agreement is made between the Recruitment Manager and the Line Manager for the role.

Candidate Information:

Please note that should you be successful at the interview stage and before appointment the relevant pre-employment checks are required. These include references medical clearance vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Applications are particularly welcome fromfemale and ethnic minority candidates.

It is really important to us that the department represents the community we serve in order for us to provide the best service utilising a range of backgrounds experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer please contact our dedicated team on

In addition we will look to support anyone who requires Part Time/Job share working hours.

Documents to Review:

For the Police Staff Recruitment Vetting Handbook - PleaseClick here

For Application Guidance and Tips - PleaseClick Here

For the FIT Values of South Yorkshire Police - PleaseClick Here

View our recruitment video:

Experience:

Junior IC