Customer Service Representative II

Schweitzer Engineering Laboratories

Job Location:

Tapachula - Mexico

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Essential Duties and Responsibilities
1. Provide world-class customer care to both internal and external customers.
2. Engage in regional customer support activities including accurate entry of orders quotes and RMAs and creation and maintenance of special specifications.
3. Communicate to customers and reps on deliverables service bulletins and/or resolving of additional customer service issues on an independent basis.
4. Upon completing and passing the certification train in a subset of the courses in the CSR certification tract.
5. Attend and provide on-site support for customer visits seminars and training.
6. Use independent analysis judgment skills prior experience and company policies and procedures to resolve standard and in-region problems.
7. Own customer feedback tracking and driving to customer satisfaction.
8. Initiate process improvement suggestions and lead in implementation.
9. Follow and apply SEL Values Principles of Operation and World-Class Manufacturing principles.
10. Understand. Create. Simplify.
11. Other duties as assigned (may include office administration and other support duties dependent on region/department).

Required Qualifications

Minimum 3 years of customer service experience
Associates degree or related business experience
Strong computer skills
Ability to learn concepts and technical details of products
Willing to travel as necessary
Excellent writing proofreading documentation and communication skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)
Ability to write and speak English coherently

Desired Qualifications
ERP or CRM tools experience
Experience in technical sales environment
Bilingual
Bachelors degree

Physical Requirements
None

Required Experience:

Unclear Seniority

Essential Duties and Responsibilities1. Provide world-class customer care to both internal and external customers.2. Engage in regional customer support activities including accurate entry of orders quotes and RMAs and creation and maintenance of special specifications.3. Communicate to customers an...