Payment Operations Officer – Mon to Fri 4.30pm to 11pm

About the opportunity

Join our Cards and Payment Systems team as one of our Payment Operations Officer (shift hours will be Monday to Friday - 4.30pm to 11pm). You will be provided with initial on-site training (this can be in either our Melbourne CBD or Bendigo office) then due to the hours of work you will work remotely.

In this role you will be responsible for the monitoring and processing of Direct Entry payments on behalf of the Bank and external customers after business hours.

In this role youll get to

• Ensure quality and accuracy of incoming and outgoing payment transactions.
• Provide support to branch staff and assist them in addressing customer queries.
• Provide first level phone support to Group branches departments and customers in regard to payment enquiries.
• Ensure work practices are conducted in accordance with all Bank risk management and compliance requirements as specified in Bank policy corporate and business unit procedures and the staff handbook.
• Ensure all internal processes are in line with regulatory and legal requirements.

What youll bring to the role

To be successful in the role you will have:

• Youll have payments experience with a passion for making things work better.
• Business exposure or experience with customer facing business units within a bank.
• Good working knowledge of Banking systems processes and data in relation payment systems.
• Youll be able to prioritise your work to deliver effective outcomes.
• Youll have a high level of accuracy in your work and good data entry skills.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness injury or disability to equitably participate in the selection process.

If this sounds like an opportunity for you check out the attached Position Description and apply.

Please note all internal candidates are required to notify their immediate leader when applying for a new career opportunity and you will be asked to acknowledge they have done so upon submission of your application.

Please contact the Hiring Leader Caroline Boucher (Payment Operations Manager) or Kate Weston (Senior Talent Acquisition Partner) for a confidential discussion if there are any concerns meeting this requirement during the application processor if you would like to discuss the position further.

For more information check out the Application Process for Internal Candidatespage.

Still in two minds

Research suggests 60% of women and underrepresented groups might stop here even after getting as far as drafting an application. We believe that diversity makes every team stronger so even if you dont tick every box we still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date so dont delay apply now!