System Analyst IT Department Springfield

The pay for this position is between $65000 and $75000 annually.

3 weeks (pro-rated) paid vacation to start & excellent health/dental/vision coverage!

9 paid holidays and 1 week of personal time

SUMMARY: The Systems Analyst fills an important role within the Information Technology Department by taking on individual projects and providing technical support to the rest of the IT team. This role reports to the Director of Information Technology and works with all levels of staff throughout the agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Be technically familiar with the EMR HRIS and reporting systems

Manage projects outside the standard IT systems

Help explore and develop ways to expand the capabilities of all IT systems.

Evaluate system feedback and suggest changes to the user experience with the systems

Works to continually improve information technology services for users.

Backup support and contact for super-users group

Secondary knowledge source for the IT support staff for all EMR and reporting related topics

Assists in meeting data reporting criteria of the Vermont Department of Developmental and Mental Health Services

Provides troubleshooting for individual users.

Provide data reporting for agency on support issues

Assist in acceptance testing and document any new problems of challenges with EMR updates

KEY RELATIONSHIPS:

Reports directly to the Information Technology Director

The Systems Analyst frequently interacts with the executive level management all members of the senior management team the HR team coordinators and supervisors and all other employees. This position is focused on customer service and satisfaction.

EXCELLENCE IN THIS POSITION:

Excellence in this position includes the following:

The ability to work in partnership with IT Director and others

Demonstrates knowledge of IT systems

Excellent interpersonal skills including the ability to write and present information to groups well

Demonstrates ability to be creative in developing solutions that respond to user needs

Ability to report data accurately and timely

Demonstrates ability to take care of oneself and to stay calm patient and self-confident amidst numerous potentially stressful situations maintaining a sense of humor

Modeling appropriate attitudes and behavior particularly a positive outlook emotional stability insight and compassion

Demonstrates ability to deal effectively with problem employees

Demonstrates ability to work cooperatively and collaboratively

Acting in accordance with all agency policies

Demonstrates ability to maintain confidentiality of all employee and agency information based on a business need to know

Demonstrates ability to provide effective focused trainings

Demonstrates knowledge of current state of the art applications

Demonstrates ability to provide hardware and software support with customer satisfaction

Demonstrates models and actively supports agency service philosophies

Achieve assigned objectives within the established time frame

QUALIFICATION REQUIREMENTS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

Bachelors degree in computer science or equivalent work experience and training in software development or systems analysis.

LANGUAGE SKILLS:

Ability to read analyze and interpret the most complex documents. Ability to listen effectively. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective presentations to senior management and groups of employees.

MATHEMATICAL SKILLS:

Ability to understand complex statistical operations used in data collection and reporting research and quality management.

REASONING ABILITY:

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non-verbal symbolism (formulae scientific equations graphs etc.). Ability to deal with a variety of abstract and concrete variables.

CERTIFICATES LICENSES REGISTRATIONS:

A valid drivers license or the ability to travel quickly from location to location.

OTHER SKILLS and ABILITIES:

Experience in informatics or business analysis highly preferred. Experience with the State of Vermonts reporting processes also a plus. Specific knowledge of Windows Windows server operating systems networks and PCs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit walk stand talk and hear.

The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is usually done in an office setting. The noise level is usually quiet to moderate.

Will be required to handle disassemble repair and reassemble complex electronic equipment.

Note:

The above duties or working procedures describe the chief functions of the job. They are not to be considered a detailed description of every duty of the job. Any HCRS employee may be assigned other jobs and duties as required by the agency needs.

Required Experience:

IC