Customer Service Representative
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Job Location:
Northfield, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
To support our extraordinary teams who build great products and contribute to our growth were looking to add a Customer Service Representative located in US Minnesota Northfield
Reporting to the Sales Operations Manager the Customer Service Representative will be responsible of communicating with customers and deal with customers inquiries.
Sheldahl a Flex company has supported the space industry since 1958 by providing thin film materials to space missions worldwide
What a typical day looks like:
- Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
- Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution
- Maintain customer service standards during high-pressure situations such as increased call volume fewer resources or demanding customers
- Interpret customer needs recognize symptoms causes and solutions.
- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
- Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer comprehension
- In charge of tracking relevant metrics and drive action items based on results KPIs.
- Coordinate Orderboard RMA CMA AR OTD Sales and Export Process.
- SOX controls knowledge validation prices incoterms terms of payment and agreements.
- Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer comprehension incoterms and import of records.
- Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project in order to help the client in all their requisitions exceeding their expectations.
- Monitoring of customer demand reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
- Business and Operations Knowledge EDI CTO BTO BTF Bilateral and Triangular Invoicing Process.
- Create CMF MRF and PQR.
- Involve in CFT Operations and customer meetings.
The experience were looking to add to our team
Bachelors degree
7 years experience in a Customer Service-related position.
Knowledge of the MS Office (Excel Word) Adobe
Math skills
Team player
Ability to interface and communicate with different levels of the organization
Strong communication skills and collaboration
Previous Manufacturing industry
Here are a few of our preferred experiences:
Oracle
PF38
#LI-PF1
What youll receive for the great work you provide:
- Full range of medical dental and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
OperationsIs Sponsorship Available
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With greater efficiencies in electrification, human-machine interface, and more, Sheldahl is advancing flexible technology to shape our innovation to your needs.
