CRM Developer

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

Role Overview

We are looking for a passionate CRM Developer / Technical Expert (25 years) with strong hands-on experience in CRM platform development (e.g. Salesforce Sales/Service Cloud Dynamics 365 etc.) modern front-end technologies (e.g. Lightning Web Components Reactjs Angular) and system integrations.

Youll work closely with product managers engineers and business users to design develop and deploy scalable CRM solutions enabling Razorpays internal teams to deliver faster smarter and more efficient outcomes.

This role sits at the intersection of CRM engineering and business process innovation shaping Razorpays next-generation Sales and Service Enablement ecosystem.

Key Responsibilities

CRM Platform Development & Customization

• Design develop and maintain CRM applications using platform-specific languages (e.g. Apex C#/.NET server-side JavaScript) UI frameworks (e.g. LWC/Aura custom components) scripting and automation tools (e.g. Flows Power Automate)
• Build custom components business logic (triggers workflows) and configurations aligned to complex business processes across Sales Service and related modules.
• Translate user stories and functional requirements into robust technical solutions.
• Follow platform-specific and general software development best practices for scalable secure and maintainable code.

Integrations & Data Connectivity

• Implement integrations with internal systems data platforms and third-party applications using REST/SOAP APIs webhooks middleware tools (e.g. Mulesoft Dell Boomi) or event-driven architecture.
• Collaborate with data and engineering teams to enable real-time data flows and maintain system reliability.
• Optimize API usage platform limits (governor/API calls) and query performance to ensure seamless low-latency execution.

Automation & Intelligent Workflows

• Develop business process automations and scripting that reduce manual effort and improve business efficiency.
• Experiment with AI-driven or prompt-based automations using platform-native AI (e.g. Einstein Copilot) or custom ML capabilities (preferred exposure).
• Partner with product managers to embed intelligent insights and recommendations into Sales and Service workflows.

Debugging Testing & Optimization

• Perform code reviews debugging and platform diagnostics to ensure reliability and quality.
• Optimize custom code data queries (e.g. Python ScriptsSQLSOQL) and component performance for large data volumes.
• Contribute to CI/CD sandbox/environment governance and release management processes.

Platform Administration & Collaboration

• Support user requests permission management and platform configurations.
• Work with admins and product teams to ensure high adoption and platform hygiene.
• Document technical implementations contribute to best practices and mentor junior developers.

Required Skills & Experience

• 25 years of experience as a Developer or Technical Expert on a major CRM platform (e.g. Salesforce Microsoft Dynamics 365) primarily focused on Sales and Service use cases.
• Strong knowledge of platform-specific development languages UI frameworks (e.g. LWC custom portals) data query languages (e.g. SOQL FetchXML) validation logics and automation tools (e.g. Flows Power Automate).
• Experience in CRM system integrations (REST/SOAP APIs middleware or event-driven architecture).
• Familiarity with CRM data modeling security design (roles permissions) and environment management.
• Proficiency in debugging performance tuning and code optimization.
• Understanding of CRM admin fundamentals user setup security models and environment management.
• Strong problem-solving ability and willingness to collaborate across product and business teams.

Preferred Qualifications

• Certification in a major CRM platform (e.g. Salesforce Platform Developer I / II Microsoft Dynamics 365 Developer or equivalent).
• Exposure to multi-cloud/module environments (e.g. Sales Service Marketing ERP).
• Knowledge of CRM DevOps tools (e.g. Copado Gearset Azure DevOps Git).
• Familiarity with AI capabilities such as platform-native AI or custom machine learning integrations (preferred).
• Prior experience in Fintech / BFSI / SaaS organizations managing large-scale CRM use cases.
• Comfortable working inAgile/Scrum development cycles.