Customer Service & Administration Officer
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Kiteleys business is looking for a Customer Service and Administration Officer to join the team based in Cardiff NSW. For more than 50 years the Kiteleys name has been synonymous in steel roofing. From its foundation in the Shoalhaven area in 1957 it has grown to serve clients ranging from individual homeowners to leading project home builders and industrial and commercial property developers throughout NSW.
Being in a customer-facing role with us youll be managing the day-to-day operations while supporting the team to deliver exceptional outcomes for our customers. Youll ensure our business plan objectives and targets are continually met.
What Will You Do
Working with a friendly and inclusive team you will be a key contact for sales and service enquiries you will:
- provide personalised assistance to customers handle inquiries and quotes via phone and email
- maintain accurate records for and update job processes while managing RCTI invoicing within the social housing job management system
- schedule and coordinate reactive works and projects within agreed timeframes
- partner closely with internal stakeholders including trades commercial and technical teams to exceed customer expectations
- raise Work Orders for production dispatching orders freight organisation and invoicing
- implement process improvements to provide exceptional support to internal team members
More About You
You are a dedicated individual with a willingness to learn and develop yourself you will also have:
- exceptional customer service and communication skills both written and verbal
- high attention to detail and ability to manage multiple tasks simultaneously
- the ability to influence and build rapport with internal and external stakeholders
- problem-solving skills and ability to liaise with management and relevant teams on a range of matters
- demonstrated computer literacy with experience in data entry and MS Office
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:
- Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
- Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.
Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close 5 February 2026
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
